Functions of EOD Waiting Lists
If a particular class you are interested in is at full capacity, please contact Employee & Organizational Development at (865) 974-6657 to add your name and phone number to the waiting list.

Class Participant Cancellation
In the event a participant cancels from attending a training class, someone from our office will contact you up to one day before the class starts if space is available.
Priority Registration
If your name is listed on the waiting list, you will automatically receive an opportunity for priority registration if there are no cancellations that allow you to attend. Someone will contact you before regular registration opens and Training Pages is distributed.
Creation of Additional Classes
Contacting EOD to add your name to the waiting list of the class you are interested in notifies our staff of the demand for additional training classes. Our department will consider creating an additional class to accommodate the demand. In the event an additional class is created, we will notify you by offering priority registration.

Management and Supervision Courses
Courses by Title
To register for courses, select the check box by the desired courses, go to the bottom of the page,
enter the required information and then click on the 'Register' button.
Charges and Cancellation polices can be found at Training Information -> Registration
 
America Speaks Out On Retirement
During this session, we will look at today’s retirement challenges, discuss the investor study research results, and look at retirement solutions to help get you back on track. Lunch will be provided; however, drinks will not be provided for this session.
Course NumberDates, Days TimeLocation
50084340 Apr 14, W11:30-1:00218 CONFERENCE CENTER BUILDING

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Balance Financial First Aid
There are many circumstances in life that can destroy even the best money management plan. A job loss, unplanned medical expenses, or other personal crises can financially devastate a family. This session is specifically for those in crisis – focusing on regaining control of the financial situation through careful financial assessment, expenses prioritization, and effective negotiation with creditors. Lunch will not be provided for this session.
Course NumberDates, Days TimeLocation
50084509 Apr 20, T12:00-1:00221 UNIVERSITY CENTER

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Balancing Your Life and Career: What Gives?
Is balancing work and life possible? How do you get it all done, and have time left for yourself?! In this session, participants explore the theory behind ways in which focusing on balance can sustain effective living. The facilitator will discuss a framework for directing daily efforts toward the most meaningful and important tasks while renewing oneself in all of the four realms of renewal: Physical, Social/Emotional, Mental, and Spiritual. How is theory put into practice? In this session participants will determine their top priorities at work and home while creating a practical personal plan for strengthening each of the four realms of renewal.
Course NumberDates, Days TimeLocation
50084353 Mar 9, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Behavioral Interviewing
Have you ever made a poor hiring decision? Are you concerned with the legal aspects of interviewing applicants? Are you unsure what to ask to gain substantive information on which to base hiring decisions? If you interview applicants and would like the opportunity to increase your interviewing skills and knowledge, this class will be of use to you. Issues such as interview formats, applicant testing, ADA issues, and working with HR-Employment in making your hiring decisions will be covered.
Course NumberDates, Days TimeLocation
50084294 Feb 17, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Building a Team: Teambuilding at its Best
Everyone talks about teamwork, and nearly every unit wishes for more. Supervisors find quickly that teamwork isn’t something that just happens by itself. This session will offer strategies and methods for supervisors to assess the current level of teamwork in their units, to target an optimum level of teamwork, and to encourage and increase specific teamwork behaviors among employees.
Course NumberDates, Days TimeLocation
50084198 Mar 3, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Business Etiquette: More Than Just Good Manners
Professional etiquette decisions, at times, can be puzzling and the consequences for making an inappropriate decision can have lasting, negative effects. During this session, a variety of etiquette issues will be addressed. Also, guidelines for making proper choices related to etiquette will be provided.
Course NumberDates, Days TimeLocation
50084746 Jun 17, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Career Development for Your Staff
One of the most important responsibilities of a supervisor is to facilitate and support career growth in staff. Personal and professional progression and goal setting are essential for effective results. This program will focus on the supervisor’s role in the process of career development for staff.
Course NumberDates, Days TimeLocation
50084375 Apr 6, T8:30-11:30218 CONFERENCE CENTER BUILDING

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Communicate Like You Mean It: Developing Assertiveness
Stand up and speak out! Learn how to communicate confidently with co-workers and state what you mean clearly. No longer will you be second-guessed or questioned. Be certain your message gets across, and register for this class.
Course NumberDates, Days TimeLocation
50084365 Mar 23, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Communicating with Credibility and Diplomacy
Are you ready to stand out in the crowd by advancing your credibility and confidence? Interacting with others using poise and polish will transform communication conflicts into opportunities for cooperation and success. Participants in this course will explore methods of communicating with tact and honesty.
Course NumberDates, Days TimeLocation
50084562 Apr 28, W9:30-12:308TH FLOOR, ANDY HOLT TOWER

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Communication Skills for Supervisors
With challenges ranging from meeting deadlines and budget constraints to providing performance reviews and recognition, supervisors face the daunting task of matching the skills and talents of employees with the demands and needs of the department. In this role, you will need to carefully listen to superiors and strategically relay information to your team while also actively listening to that team in order to create a positive and productive professional environment. With a focus on empowerment, providing effective feedback and giving and receiving praise, this interactive workshop will strengthen your interpersonal communication skills.
Course NumberDates, Days TimeLocation
50084573 May 4, T9:00-12:00238 CONFERENCE CENTER BUILDING

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Community Response to an Active Shooter
In light of recent events involving public shooting incidents (including the Knoxville area), UTPD has designed a program to help staff and students recognize what they should do in the event of an active shooter on campus. The presentation will also cover past incidents and what to expect from the police when they arrive.
Course NumberDates, Days TimeLocation
50084526 Apr 22, R12:00-1:00218 CONFERENCE CENTER BUILDING
50084828 Jun 23, W12:00-1:00605 HODGES LIBRARY

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Cost Sharing
UT has recently implemented a fiscal policy for cost sharing on sponsored projects. This course examines types of cost sharing, allowable cost sharing expenditures, and preferred methods of accounting for cost sharing in IRIS.
Course NumberDates, Days TimeLocation
50084607 Jun 8, T1:30-4:30218 CONFERENCE CENTER BUILDING

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Cost Transfers & Closeout
This course examines the recent UT fiscal policy regarding cost transfers on sponsored projects, including timeliness and supporting documentation requirements on federal projects.
Course NumberDates, Days TimeLocation
50084579 May 11, T1:30-4:30238 CONFERENCE CENTER BUILDING

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CPS Information Session
The session provides information about the Certified Professional Secretary (CPS) and the Certified Administrative Professional rating. Learn more about the CPS exam; find out who is eligible, what preparation is involved, and what resources are available at UT. For those employees who pass the CPS exam, they will receive a 9 percent salary increase. The CPS rating is the achievement of the internationally recognized standard of proficiency as an administrative professional.
Course NumberDates, Days TimeLocation
50084604 Jun 1, T9:00-11:00218 CONFERENCE CENTER BUILDING

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Customer Service 101
Welcome to the Customer Service Certification! This session will identify how all employees contribute to customer service regardless of the positions they hold. Participants will assess their customer service levels and review the “Fantastic Service Equation.”
Course NumberDates, Days TimeLocation
50084374 Apr 1, R9:00-11:00238 CONFERENCE CENTER BUILDING

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Customer Service Skills for Supervisors
Customer relations’ responsibilities and processes may be clear for front-line customer service employees as they answer phones and greet customers. But what about the customer relations role of the supervisor? This course, designed for supervisors at any level, will cover ways to solve customer relations problems, guidelines for setting standards, techniques for supporting front-line employees, and the importance of leading by example.
Course NumberDates, Days TimeLocation
50084618 Jun 16, W9:30-12:308TH FLOOR, ANDY HOLT TOWER

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Dealing with Change
Do you wish that everything would just get back to normal? Do you know there are proven techniques to assist you in dealing effectively with change? This three-hour session explores these techniques, which apply to work and home, and will discuss why change management is a skill valued by organizations.
Course NumberDates, Days TimeLocation
50084576 May 5, W8:30-11:30238 Conference Center Bldg.

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Dealing with Domestic Violence
This session will focus on issues associated with employee theft, reporting waste, abuse, and theft.
Course NumberDates, Days TimeLocation
50084192 Feb 25, R12:00-1:00218 CONFERENCE CENTER BUILDING

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Dealing with Employee Leave Issues
This course describes the various types of leave available to university employees. Next, legitimate uses of leave and abuse of leave will be discussed. Finally, methods to deal with leave abuse situations will be covered.
Course NumberDates, Days TimeLocation
50084195 Feb 26, F8:30-11:30218 CONFERENCE CENTER BUILDING

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Dealing with Employee Theft
This session will focus on issues associated with employee theft, reporting waste, abuse, and theft.
Course NumberDates, Days TimeLocation
50084600 May 27, R12:00-1:00218 CONFERENCE CENTER BUILDING

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Decision Making Skills
University employees, especially supervisors, are faced with many decisions during the course of a typical workday. Whether they involve hiring, performance improvement, approving time off, or rearranging office furniture, these decisions may be challenging. This program will provide participants with guidelines for making the best choice in a given situation.
Course NumberDates, Days TimeLocation
50084201 Mar 4, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Delegation Skills
Anyone in a supervisory position faces the delegation dilemma regularly. This session will help supervisors, or those interested in becoming supervisors, learn to think of delegation as a helpful tool rather than an ongoing problem. Activities, exercises, and discussion will be used to teach participants what to delegate, how to delegate, and techniques for deciding to whom the work should be delegated.
Course NumberDates, Days TimeLocation
50084584 May 14, F8:30-11:30238 CONFERENCE CENTER BUILDING

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Delivering Effective Recognition
Delivering effective recognition is not a skill that comes easily. How does a supervisor acknowledge employee’s accomplishments fairly and consistently? How can we be sure the message will be received as it was intended? Participants in this session will identify five key factors in delivering employee recognition and learn ways to improve their skills. Three common types of employee recognition will be presented, including meaningful ways to present service awards. Concepts will be conveyed through discussion, exercises, and video presentation.
Course NumberDates, Days TimeLocation
50084344 Apr 16, F8:30-11:30238 CONFERENCE CENTER BUILDING

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Direct Costing
This course provides guidance in determining costs that may be directly charged to Federal sponsored projects. The discussion will include a description of circumstances where it may be appropriate to directly charge expenses which are normally included in the F&A rate.
Course NumberDates, Days TimeLocation
50084383 Apr 8, R1:30-4:30238 CONFERENCE CENTER BUILDING

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Don't Be a Victim
Every year more than 500,000 consumers are victims of identity theft. Don’t be one of them! UT Federal Credit Union will conduct a brown bag session to help you avoid becoming a victim of identity theft. It’s up to you to protect your own identity.
Course NumberDates, Days TimeLocation
50084615 Jun 15, T12:00-1:00605 HODGES LIBRARY

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Effective Presentation Skills I
Delivering an outstanding presentation is like solving a mystery. You have to determine who, what, why, where, when and how? Whether you are required to for your job, would like to lend your voice to a cause, or simply want to overcome a fear, you, too, can deliver a great speech. In this interactive workshop, we will focus on identifying the usual suspects, confronting our fears, and unlocking the secrets of effective presentations – both content and delivery. Join us. .
Course NumberDates, Days TimeLocation
50084197 Mar 2, T9:00-12:00238 CONFERENCE CENTER BUILDING

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Effective Presentation Skills II
Based upon the tips discussed in Effective Presentation Skills I, you will each make a short presentation to the group. Share with us a hobby, future career plans, your personal story or a favorite vacation - anything that you feel comfortable talking about (for about five minutes) In a supportive environment, we will assess the presentations, recognizing strengths and suggesting areas for improvement. It is your chance to shine!
Course NumberDates, Days TimeLocation
50084364 Mar 18, R9:00-12:00218 CONFERENCE CENTER BUILDING

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E-mail Etiquette: Strategies For Effective Communication
Email is an effective tool for sending information back and forth; however, more thought should go into the emailing process. Attending this course will help to realize the power of email and assist in strengthening your success of this communication tool.
Course NumberDates, Days TimeLocation
50084580 May 12, W9:00-11:00238 CONFERENCE CENTER BUILDING

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Emotional Intelligence
Did you know that IQ accounts for as little as 20 percent of the difference between star performers and average employees? With people who score equally in IQ, what distinguishes individuals who rise to the top in their professions? This workshop will explore the remaining 80 percent called emotional intelligence. Participants will focus on the components of this type of intelligence and how these abilities impact one’s professional and personal life effectiveness.
Course NumberDates, Days TimeLocation
50084281 Mar 4, R8:30-11:30218 CONFERENCE CENTER BUILDING

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Employment Practices
Based upon the tips discussed in Effective Presentation Skills I, you will each make a short presentation to the group. Share with us a hobby, future career plans, your personal story or a favorite vacation, anything that you feel comfortable talking about (for about five minutes) In a supportive environment, we will assess the presentations, recognizing strengths and suggesting areas for improvement. It is your chance to shine!
Course NumberDates, Days TimeLocation
50084358 Mar 12, F9:00-11:00238 CONFERENCE CENTER BUILDING

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Environmental Health & Safety Compliance
This session provides an overview of the established program to protect the environmental health and safety of the university community. Topics to be discussed include UT’s responsibility, the responsibility of all employees, services available from the Department of Environmental Health and Safety Services (EHSS), supervisors’ safety responsibilities, supervisors’ safety logistics responsibilities, and improving the safety culture at UT.
Course NumberDates, Days TimeLocation
50084368 Mar 24, W9:00-11:00218 CONFERENCE CENTER BUILDING

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Estate Planning and Trusts
Estate planning is not just about taxes, and trusts aren’t just for the wealthy! Learn about estate planning and how trusts can be used to help you and your loved ones. Topics will include how to create an effective estate plan, strategies to help preserve your assets, and the role a trust can play in estate planning. This workshop is intended to provide education of the subject matter- no company-specific products will be discussed. David H. Luhn is an attorney with the Knoxville law firm of Norton Spangler & Cramer P.C. Mr. Luhn is a member of the Tennessee and Knoxville bar associations and practices in the areas of probate, estate planning, and business law. Daniel Waters is a financial advisor with Wells Fargo Advisors in Knoxville, TN. Lunch will be provided, courtesy of Wells Fargo Advisors, LLC
Course NumberDates, Days TimeLocation
50084369 Mar 25, R11:30-1:00221 UNIVERSITY CENTER

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Ethical Challenges in the Workplace
As any manager knows, it is sometimes possible to go “by the book” and yet not do what seems to be the right thing. On the other hand, situations arise in which the fairest and most compassionate course of action may violate policy or even break the law. This workshop will address ethical issues that are most likely to affect managers.
Course NumberDates, Days TimeLocation
50084381 Apr 8, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Exploring Investment Options at the University of Tennessee
The University of Tennessee offers many ways to save for retirement. In this session, we will take the mystery out of the numbers and letters in retirement planning, discover differences between plans, and find out how they can work for you.
Course NumberDates, Days TimeLocation
50084582 May 12, W11:30-1:00218 CONFERENCE CENTER BUILDING

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FIRO-B
FIRO-B is an assessment that explores the typical ways you interact with people. The scales are derived from combining three needs—for Inclusion, Control, and Affection—with expressed behavior and wanted behavior. This instrument provides participants with additional insight into self and behavior.
Course NumberDates, Days TimeLocation
50084578 May 11, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Fiscal Policies & Procedures and Budgeting & Accounting Overview
Many UT supervisors are familiar with our personnel policies governing leave, benefits, and compensation. But the fiscal policies, which guide our use of money, often remain somewhat of a mystery. Attend this course to learn how our fiscal policies are originated, why we have certain policies, and what issues cause the most confusion for employees. This class also provides participants an overview of budget (the university’s plan for spending) and an overview of accounting (what the university actually spent). The budget overview will include the funding sources, the external budget process, and the internal budget process. The accounting overview will help participants understand the basic accounting concepts and the accounting reporting process.
Course NumberDates, Days TimeLocation
50084338 Apr 14, W8:30-11:30221 UNIVERSITY CENTER

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Giving & Receiving Feedback
Anyone who faces the challenge of having a difficult conversation, such as giving or receiving a critical performance review, confronting disrespectful behavior, or receiving constructive criticism, will benefit from this course. By exposing the preconceptions about the critical conversation, the session will provide tips on how to raise difficult topics, manage emotions, and conduct productive conversations about difficult issues.
Course NumberDates, Days TimeLocation
50084380 Apr 7, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Home Buying 101
Learn what you need to know to purchase your first home. Knowing the facts before you begin can save you time and money. Lunch will not be provided for this session.
Course NumberDates, Days TimeLocation
50084586 May 18, T12:00-1:00221 UNIVERSITY CENTER

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Improving Employee Conduct
This program helps participants improve skills in gathering interviews, analyzing discipline problems, and preparing warning notices. Time will be allotted for discussion.
Course NumberDates, Days TimeLocation
50084556 Apr 27, T9:00-12:00238 CONFERENCE CENTER BUILDING

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Internal Controls Overview
Everyone at the university has some responsibility for our internal control structure. This course is designed to assist administrators, faculty, and staff to effectively discharge their responsibilities by understanding and applying internal control concepts. This is accomplished by reviewing the components of internal controls, class exercises, and case studies of actual events at the university.
Course NumberDates, Days TimeLocation
50084343 Apr 15, R9:00-11:00218 CONFERENCE CENTER BUILDING

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International Employees & Visitors-University & Government Paperwork Pt. I
This first part of a two-part program is intended for departmental accounting personnel and others who process paperwork related to international visitors and employees. Part one will focus on the I-9 form and employment eligibility, covering different types of immigration status used for international students and scholars. This part is appropriate for any department with international employees or for any person involved in the hiring process. Participants may register for either session or both. For more information about session topics, please call Wendy Syer at 974–3177.
Course NumberDates, Days TimeLocation
50084205 Feb 22, 24, & 26, M, W, F1:30-4:30218 CONFERENCE CENTER BUILDING

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International Employees & Visitors-University & Government Paperwork Pt. II
The second part of a two-part program, this section is mainly intended for departments who invite or hire visiting scholars, researchers, and faculty who are not U.S. citizens or permanent residents. We will review forms used to initiate visa applications, including the J-1 request form and H-1B request forms. Some information will also be provided about U.S. tax laws for international employees, Social Security number applications, and other obstacles encountered by international scholars. Participants may register for either session or both. For more information about session topics, please call Wendy Syer at 974–3177.
Course NumberDates, Days TimeLocation
50084196 March 1, 2, & 4, M, T, R1:30-4:30218 CONFERENCE CENTER BUILDING

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Introduction to Communication
Prerequisite to Communication Certification You must complete this class before taking other courses in the communication certification. This two-hour course introduces participants to the communications certification. Those who attend will discuss and apply a communications model, understand why communication is important at work, and assess their own speaking and writing skills.
Course NumberDates, Days TimeLocation
50084382 Apr 8, R9:30-11:308TH FLOOR, ANDY HOLT TOWER

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Introduction to Supervision
This three-hour course introduces participants to the UT Leaders Lighting the Way: Part 1 Certification. It is intended for those who are aspiring to be supervisors and will give an overview of information to guide them into supervisory leadership. In this session, participants will examine the different roles of supervisors and the qualities possessed by effective leaders.
Course NumberDates, Days TimeLocation
50084371 Mar 31, W9:30-12:308TH FLOOR, ANDY HOLT TOWER
50084749 Jun 22, T8:30-11:30605 HODGES LIBRARY

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Invoice Policy and Processing
This class will cover invoice policy, the processing of invoices, and other payments. Entry of invoices into IRIS will not be covered. However, a few tricks and tips will be offered.
Course NumberDates, Days TimeLocation
50084207 Feb 23, T1:30-4:30238 CONFERENCE CENTER BUILDING

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Leading at UT
Prerequisite to Part 2 Certification The prerequisite class of Part 2, Leading at UT, provides an overview of the importance of leadership skills at UT. This session involves a discussion of key leadership responsibilities and delineates the ways in which leaders are crucial to the university’s success. This class is designed for those already in management or leadership positions.
Course NumberDates, Days TimeLocation
50084263 Mar 3, W8:30-11:30218 Conference Center Bldg.

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Legal Aspects of Management & Supervision
Managers face rules and procedures of ever-increasing complexity. This program will provide guidance in the consideration and application of state and federal laws and university policies and procedures as they pertain to university employees. Regulations to be discussed will include FMLA, ADA, disciplinary procedures, discrimination procedures, sexual harassment policies and more.
Course NumberDates, Days TimeLocation
50084569 Apr 30, F8:30-11:30218 CONFERENCE CENTER BLDG

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Life Planning Seminar: Civil Service Retirement System
Civil Service Retirement System (CSRS), general overview and guidelines. Personalized Retirement Booklet is provided for employees with detailed explanation on their available benefits. The session also includes a question-and-answer period.
Course NumberDates, Days TimeLocation
50084242 Apr 7, W8:45-10:15226 UNIVERSITY CENTER

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Life Planning Seminar: Deferred Compensation
Retirement income is like a three-legged stool. Sources of your retirement income are your state defined benefit (or defined contribution) plan, Social Security benefits, and your personal savings. Are you making the most of the retirement benefits available? To aid in ensuring that your financial needs during retirement are adequately met, you may wish to participate in one or more of the deferred income plans available to employees. This session reviews the general rules and guidelines for the deferred compensation plans. The session also includes a question-and-answer period.
Course NumberDates, Days TimeLocation
50084248 Apr 8, R10:30-11:15UC, Auditorium

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Life Planning Seminar: Federal Employees Retirement
Federal Employees Retirement System (FERS), general overview and guidelines. Personalized Retirement Booklet is provided for employees with detailed explanation on their available benefits. The session also includes a question-and-answer period.
Course NumberDates, Days TimeLocation
50084246 Apr 7, W2:00-3:30226 UNIVERSITY CENTER

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Life Planning Seminar: Financial Planning
Is your financial plan on track? A guest speaker, who is an independent financial planner, will inform you on what you should know before you retire and how to plan for retirement. The session also includes a question-and-answer period.
Course NumberDates, Days TimeLocation
50084249 Apr 8, R11:30-12:30UC, Auditorium

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Life Planning Seminar: Joint Contributory Retirement
Joint Contributory Retirement System (JCRS) general overview and guidelines. Personalized Retirement Booklet is provided for employees with detailed explanation of their available retirement options with both the state and TIAA-CREF. The session also includes a question-and-answer period.
Course NumberDates, Days TimeLocation
50084245 Apr 7, W2:00-3:30UC, Auditorium

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Life Planning Seminar: Optional Retirement Program
Optional Retirement Plan (ORP) general overview and guidelines. Personalized Retirement Booklet is provided for employees with detailed explanation on their available benefits. Guest speaker from one of the ORP vendors will review the many retirement benefit options available. The session also includes a question-and-answer period.
Course NumberDates, Days TimeLocation
50084239 Apr 7, W8:45-10:15Shiloh Room, UC

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Life Planning Seminar: Retiree Health Insurance
Higher education employees who meet the qualifications may continue medical insurance at retirement for themselves and covered eligible dependents (spouse and/or children). Are you eligible to continue your current health insurance in retirement? What are the guidelines, and how much will it cost? How will the coverage change when you reach Medicare eligibility (age 65). The session also includes a question-and -answer period.
Course NumberDates, Days TimeLocation
50084244 Apr 7, W1:00-1:45UC, Auditorium

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Life Planning Seminar: Social Security
A secure, comfortable retirement is every worker’s dream. And now because we’re living longer, healthier lives, we can expect to spend more time in retirement than our parents and grandparents did. Achieving the dream of a secure, comfortable retirement is much easier when you plan your finances. This session, with a representative from the Social Security Administration, is a brief overview of the Social Security regulations, rules, and benefits you are entitled to. The session also includes a question-and-answer period.
Course NumberDates, Days TimeLocation
50084243 Apr 7, W10:30-11:30UC, Auditorium

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Life Planning Seminar: Tennessee Consolidated Retirement System
Tennessee Consolidated Retirement System (TCRS) general overview and guidelines. Personalized Retirement Booklet is provided for employees with detailed explanation on their available retirement options. The session also includes a question-and-answer period.
Course NumberDates, Days TimeLocation
50084240 Apr 7, W8:45-10:15UC, Auditorium

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Life Planning Seminar: Wills & Estates
If something should happen to you, are you ready and will your wishes be carried out? Don’t leave a mess behind for your loved ones. Why is a Living Will or an Advance Care Plan important? Why should you designate a Durable Power of Attorney for Health Care? Do you have a Last Will and Testament, and is it current? Can you avoid Probate with a Revocable Living Trust? These questions and many more are answered during this session. The session also includes a question-and -answer period.
Course NumberDates, Days TimeLocation
50084247 Apr 8, R9:00-10:15UC, Auditorium

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Listening Skills
Effective listening is a skill that can be learned. Participants in this session will identify three different listening styles and discuss ways to maximize their own listening skills. Several activities demonstrating effective listening will be used.
Course NumberDates, Days TimeLocation
50084280 Feb 10, W8:30-11:30238 CONFERENCE CENTER BUILDING
50084830 Jun 29, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Long-Term Care: Helping Protect Your Nest Egg
This session will discuss long term care planning, including a look at long term care insurance, the role of Medicare and Medicaid, a brief review of the current LTC group plan offered for UT employees, and the new TN Partnership Program* *On October 1, 2008, TN became one of several states to participate in the Partnership Program. The Partnership Program encourages individuals to purchase long term care insurance by allowing them to disregard assets equal to the benefits paid from a qualified long term care partnership policy. Lunch will be provided, courtesy of Wells Fargo Advisors, LLC
Course NumberDates, Days TimeLocation
50084554 Apr 23, F11:30-1:00221 UNIVERSITY CENTER

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Making Meetings Work
Effective facilitation is key to being an effective supervisor. Leading meetings requires detailed planning and knowledge in order to be most efficient. This program will also stress the importance of cooperation by all meeting members, including facilitators and attendees. Participants in this program will engage in exercises that will help develop facilitation skills and techniques to outmaneuver meeting stoppers.
Course NumberDates, Days TimeLocation
50084589 May 25, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Managing Across Generations
For the first time in history, UT is experiencing four generations in the workplace. Today’s workforce covers four diverse generations, each having unique motivations and expectations. This course will discuss ways to effectively lead multi-generational workforce.
Course NumberDates, Days TimeLocation
50084286 Mar 30, T8:30-11:30218 Conference Center Building
50084829 Jun 24, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Managing Multiple Projects
Handling several projects can seem like running a race in many directions! At the starting lineup, can you envision the finish line? This course shows participants how to identify major priorities, focus through stress, and stay on track. Learning effective ways to leap the hurdles of (1) procrastination, (2) multiple disruptions, and (3) mental pressure will set you strides ahead. Join the team as we map a course in multiple project management.
Course NumberDates, Days TimeLocation
50084330 Apr 13, T8:30-11:30221 UNIVERSITY CENTER

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Mediation Skill Building
Mediation is a process by which a neutral third party helps people resolve their differences. It is less adversarial, less expensive (in terms of time and money), and less destructive than many other processes for handling conflict. In this class, you will learn how to use mediation informally with staff and in everyday situations.
Course NumberDates, Days TimeLocation
50084577 May 6, R9:30-11:308TH FLOOR, ANDY HOLT TOWER

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Meeting People: A Guide to Effective Networking
Why is it important to meet people? Come to this session to gain an appreciation for networking. During this program, participants will learn strategies to increase opportunities to network and to benefit from those new contacts.
Course NumberDates, Days TimeLocation
50084359 Mar 16, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Memo & Business Letter Writing
Detailed, specific, and direct are three essential elements of effective memo and business letter writing. There is an art to providing just the right amount of information not to overwhelm the recipients with useless details or leave them fishing for additional information. Register to learn the basic techniques and secrets for efficient business writing.
Course NumberDates, Days TimeLocation
50084289 Feb 11, R9:00-11:00218 CONFERENCE CENTER BUILDING

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Mentoring for Managers
In Greek mythology, Mentor was the friend of Ulysses entrusted with the education of his young son. Today, a wise mentor is viewed as a trusted guide who helps employees forge a career path. This course will display the philosophy of mentorship, how it combines learning with the human need for connection, and the impact of these advising relationships.
Course NumberDates, Days TimeLocation
50084583 May 13, R9:00-11:00218 CONFERENCE CENTER BUILDING

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Motivation and Retention of Employees
This course summarizes current research on employee retention and offers specific suggestions on how to keep your best employees. Participants will learn how to conduct retention interviews. Case studies will be used to highlight learning concepts.
Course NumberDates, Days TimeLocation
50084370 Mar 30, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Myers-Briggs Type Indicator
Myers-Briggs helps participants identify their personality types. Once personality types are identified, participants will learn how to gain greater understanding of self and others to create personal and professional effectiveness.
Course NumberDates, Days TimeLocation
50084354 Mar 10, W8:30-11:30221 UNIVERSITY CENTER

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Nonverbal Communication in the Workplace
10%, 30%, 50%. What percentage of communication is the spoken word? You may be surprised how important your non-verbal cues are when communicating. A majority of communication is non-verbal as it includes posture, eye movement, hand gestures. Learn how to control your non-verbal communication and to interpret what others are saying with theirs.
Course NumberDates, Days TimeLocation
50084341 Apr 14, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Office Professionals Super Seminar
This all-day seminar is designed for the professional and personal development of office personnel. This seminar provides an excellent opportunity to network with colleagues and focus on your personal and professional goals. Featuring a well-rounded agenda, concurrent sessions offer a variety of topics and activities suitable for both office and accounting personnel. The $95 fee includes materials, lunch, and parking. Space is limited, so call and reserve your seat today!
Course NumberDates, Days TimeLocation
50084222 Oct 13, W8:00-4:304TH FLOOR, CONFERENCE CENTER BUILDING

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Organizational Culture
All organizations have a defining culture - a set of unwritten rules that designate what is acceptable and what is not; what is valued and what is ignored. Effective leaders actively shape the organizational culture - working within its boundaries - rather than fighting against it. Participants will identify key characteristics of their existing cultures and learn techniques for creating a culture conducive to overall success.
Course NumberDates, Days TimeLocation
50084587 May 20, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Parenting: Making Family Your Priority
From the moment you learn you are going to be a parent, your mind begins to imagine your future. Typical questions prospective parents have: How will my life change? Will I be a good parent? How will my career be affected? Can I really have it all? The moment we take on the role of parent, we take on the responsibility of shaping a human life. Prepare as we may, we rarely feel ready! For many families, making it work means spending a lot of time away from home to work, and we ask ourselves if we are doing the right thing. In most cases, it comes down to educating ourselves and making positive choices.
Course NumberDates, Days TimeLocation
50084568 Apr 28, W12:00-1:00221 UNIVERSITY CENTER

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Paying Down Your Debt
Find out what to do when bills stack up. Develop a debt payment plan for paying back your debt and set priorities.
Course NumberDates, Days TimeLocation
50084293 Feb 16, T12:00-1:00221 UNIVERSITY CENTER

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Payments to Individuals & Companies: Moving Expenses and W9 Data
This session covers UT Policies & IRS Compliance on paying independent contractors; how to process independent contractors and companies for payment; and collection of proper payment data and documentation needed for processing payments correctly. The following topics will be covered during this session: • How to determine who is taxable and why • Where and how to process payments • Who needs a contract and who needs to be paid as general? • Policies on moving allowances, documentation etc • Payments to foreign vendors • W9 instructions, importance to comply with IRS and Tax Codes for filing 1099’s at year end
Course NumberDates, Days TimeLocation
50084194 Feb 26, F8:30-11:30238 CONFERENCE CENTER BUILDING

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PDQ and You
This course is designed for any employee who would like to understand the connection between the PDQ and position evaluation.  This informational session serves as guidance for the completing of the PDQ.
Course NumberDates, Days TimeLocation
50084355 Mar 10, W9:00-11:00238 CONFERENCE CENTER BUILDING

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Personal Safety
This class provides realistic approach with realistic safety tips. Optional overview of self- defense devices from whistles to pepper sprays is included.
Course NumberDates, Days TimeLocation
50084832 Jun 30, W12:00-1:00ARENA DINING ROOMS C & D

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Phishing Defense: Stealing Your Information
Criminals want access to your information, and they’re sending you email to trick you into giving it up. Learn how to recognize these increasingly complex tricks, and protect yourself and the university. The class includes an introduction to phishing, instruction on how to defend yourself, and review of common examples so you’ll know what to expect.
Course NumberDates, Days TimeLocation
50084290 Feb 12, F12:00-1:00238 CONFERENCE CENTER BUILDING

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Preventing Sexual Harassment
This class assists participants in determining what constitutes sexual harassment in the workplace and outlines the steps involved to prevent sexual harassment.
Course NumberDates, Days TimeLocation
50084571 May 4, T8:30-11:30218 CONFERENCE CENTER BUILDING

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Professional Development Conference for Women
Employee & Organizational Development presents this all-day conference full of exciting topics and speakers. This conference is designed to provide tools to enhance professional and personal lives. The $95 conference fee covers workshop materials, breakfast, lunch, breaks, and parking.
Course NumberDates, Days TimeLocation
50084176 Apr 29, R8:00-4:004TH FLOOR, CONFERENCE CENTER BUILDING

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Project Management
In this overview, attendees will learn how to break down a project into milestones and tasks to develop a baseline plan. This workshop will cover fundamental PM concepts, such as sequencing, critical path, change management, and effort/duration. The importance of clearly defined team roles and responsibilities will be discussed as well as methods for estimating, classifying, and prioritizing. Actual project examples will be provided. Participants are encouraged to bring their own projects for practice.
Course NumberDates, Days TimeLocation
50084357 Mar 11, R9:30-12:308TH FLOOR, ANDY HOLT TOWER

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Projecting a Positive Image: Customer Service for the Frontline
The frontline is often the first or only glimpse of an organization that a customer might receive. Maintaining positive lasting relationships with customers is essential for the success of any organization. That responsibility lies in hands of those serving on the frontline. This course will look at the risks and rewards related to frontline customer service. We will also discuss tools for projecting a positive image and representing an organization with pride.
Course NumberDates, Days TimeLocation
50084752 Jun 23, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Purchasing and Bidding Procedures
This course covers all aspects on how to purchase supplies, equipment, and services for your department. General purchasing policies, bid requirements along with types of requisitions, orders, and contracts are just a few things shared in this bi-annual class.
Course NumberDates, Days TimeLocation
50084590 May 26, W9:00-11:00238 CONFERENCE CENTER BUILDING

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Question, Persuade, Refer (QPR)
This class will help participants recognize someone at risk for suicide, increase their knowledge of intervention skills, understand referral sources and learn how to refer someone to help.
Course NumberDates, Days TimeLocation
50084301 Feb 19, F9:00-11:00238 CONFERENCE CENTER BUILDING

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Rape Aggression Defense (RAD)
A self defense course designed for women, teaching comprehensive information and physical techniques. (3-day course)
Course NumberDates, Days TimeLocation
50084202 Mar 8, 10, & 12, M, W, F12:30-4:30UT Police Department Community Room

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Residence Safety Prevention
This course will offer prevention and safety tips and show various home safety devices to help prepare and reduce the risks of violence at your home or residence.
Course NumberDates, Days TimeLocation
50084385 Apr 9, F12:00-1:00605 HODGES LIBRARY

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Resilience: Rethink, Rebuild, Retire
Help is available to rethink your current situation, provide choices on how to rebuild your retirement savings, and guide you toward implementing a plan so that you can still retire comfortably. Lunch will be provided; however, drinks will not be provided for this session.
Course NumberDates, Days TimeLocation
50084593 May 26, W11:30-1:00218 CONFERENCE CENTER BUILDING

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Response to Law Enforcement: You & the Law
This session will cover your rights and responsibilities, some cardinal rules and communication during your encounter with law enforcement officials. This course offers procedures to follow if you are stopped by a police officer or law enforcement official.
Course NumberDates, Days TimeLocation
50084373 Mar 31, W12:00-1:00ARENA DINING ROOMS C & D

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Retirement Planning with the Envision Process
Learn about a planning process with you in mind. The Envision process offers you an opportunity to see where you are now and create an investment plan that is tailored to fit your goals. Envision does not include a detailed analysis of insurance, real estate investment, or savings strategies. It also does not cover estate and tax planning. This workshop is intended to provide education on the subject matter- no company specific products will be discussed. Lunch will be provided, courtesy of Wells Fargo Advisors, LLC
Course NumberDates, Days TimeLocation
50084210 Feb 24, W11:30-1:00221 UNIVERSITY CENTER

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Risk Management
This session will provide a basic overview of risk management. Do you know what to do if you are involved in an automobile accident while driving either a university vehicle or your personal vehicle or a rental vehicle while on university business? Do you know who “volunteers/friends” of the university are and how to register them with the state? Do you know how university property is insured? Do you know how to assist a visitor to the campus who has fallen or been injured? This course will concentrate on the paperwork and procedures involved in risk management and insurance issues.
Course NumberDates, Days TimeLocation
50084519 Apr 22, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Safe Zone Training: Empowering LGBT Allies
While issues related to sexual orientation and gender identity have become more prominent in society, individuals who identity as lesbian, gay, bisexual, and transgender (LGBT) continue to face harassment and discrimination. The absence of institutionalized supports at national and state levels requires LGBT individuals and their allies to develop and enact supports locally. The purpose of this course is to educate and empower individuals who have a desire to act as an ally for LGBT people and issues. During this 3-hour course, participants will engage in a series of interactive and reflexive activities that explore issues related to sexual orientation, gender identity and expression, and ally identity. All are welcome to attend.
Course NumberDates, Days TimeLocation
50084208 Feb 24, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Save Green by Going Green
Many people want to "go green" but put it off because they believe it's too time consuming and too expensive. Not so! During this presentation, you will learn practical, easy-to-implement tips to save money while helping the environment.
Course NumberDates, Days TimeLocation
50084512 Apr 21, W12:00-1:00605 HODGES LIBRARY

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Setting Top Quality Customer Service Standards
Setting customer service standards are a crucial step toward promoting excellent customer service among employees. This class covers the importance of service standards and how to identify those that fit your work environment. You will have the opportunity to develop your own set of customer service standards to implement in your department.
Course NumberDates, Days TimeLocation
50084504 Apr 20, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Seven Habits of Highly Effective People
COST: $249--Would you like to be more effective in both your work and personal life? Do you wish you could get better results from the hours in your days and spend more time focusing on the most important and meaningful things? These areas are main focus points in the Seven Habits program. In additional beneficial topics, participants will discover how to: • Balance key priorities • Take initiative • Improve interpersonal communication • Develop mission, vision, and values within their organization • Leverage creative collaboration Dr. Stephen Covey, author and creator of the Seven Habits program, is recognized as one of TIME magazine’s 25 Most Influential Americans. Come to this three-day seminar and learn about the seven essential habits and how to incorporate them into your own life and work. This interactive experience is led by certified a Covey instructor, Stefani Mundy, who testifies that the program can be life-changing. The $249 fee covers materials. Cancellations for this seminar must be made 10 business days before the seminar.
Course NumberDates, Days TimeLocation
50069932 June 8-10, 2010, T W R8:30-4:30238 CONFERENCE CENTER BUILDING

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Sextexting: 21st Century Child Safety
The program addresses electronic media violence, cyber bullying, and sextexting as they impact our children.
Course NumberDates, Days TimeLocation
50084560 Apr 27, T12:00-1:00ARENA DINING ROOMS C & D

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Star Achievement-Module 1
Can you benefit from learning how to: Present a powerful professional image? Assess your current skill level and identify areas for growth? Continuously learn and develop the skills to become better at your job? Eliminate unproductive work habits? Self-motivate yourself to take action and work to your full potential? If so, this new program is for you! The Star Achievement Series® is a training program developed by the Founder and CEO of Office Dynamics, Ltd., Joan Burge. This series builds on the skill, attitude, teamwork, and strategy fundamentals that result in increased productivity and job satisfaction among administrative professionals. The cost is $75 per module. The cost covers workbook, course materials, parking, and snacks. The Star Achievement Series® is a tri-level, multi-module series. In Level 1, participants will cover four modules: (1) Be a Star Achiever; (2) Star Achieving Techniques; (3) Building a Star Team; and (4) Reaching Stardom. Please note participants must attend and complete all four modules, in order, before they receive their certificate of completion. There is a limited number for registration, so register as early as possible.
Course NumberDates, Days TimeLocation
50084172 May 21, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement-Module 2
Can you benefit from learning how to: Present a powerful professional image? Assess your current skill level and identify areas for growth? Continuously learn and develop the skills to become better at your job? Eliminate unproductive work habits? Self-motivate yourself to take action and work to your full potential? If so, this new program is for you! The Star Achievement Series® is a training program developed by the Founder and CEO of Office Dynamics, Ltd., Joan Burge. This series builds on the skill, attitude, teamwork, and strategy fundamentals that result in increased productivity and job satisfaction among administrative professionals. The cost is $75 per module. The cost covers workbook, course materials, parking, and snacks. The Star Achievement Series® is a tri-level, multi-module series. In Level 1, participants will cover four modules: (1) Be a Star Achiever; (2) Star Achieving Techniques; (3) Building a Star Team; and (4) Reaching Stardom. Please note participants must attend and complete all four modules, in order, before they receive their certificate of completion. There is a limited number for registration, so register as early as possible.
Course NumberDates, Days TimeLocation
50084173 Jun 18, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement-Module 3
Can you benefit from learning how to: Present a powerful professional image? Assess your current skill level and identify areas for growth? Continuously learn and develop the skills to become better at your job? Eliminate unproductive work habits? Self-motivate yourself to take action and work to your full potential? If so, this new program is for you! The Star Achievement Series® is a training program developed by the Founder and CEO of Office Dynamics, Ltd., Joan Burge. This series builds on the skill, attitude, teamwork, and strategy fundamentals that result in increased productivity and job satisfaction among administrative professionals. The cost is $75 per module. The cost covers workbook, course materials, parking, and snacks. The Star Achievement Series® is a tri-level, multi-module series. In Level 1, participants will cover four modules: (1) Be a Star Achiever; (2) Star Achieving Techniques; (3) Building a Star Team; and (4) Reaching Stardom. Please note participants must attend and complete all four modules, in order, before they receive their certificate of completion. There is a limited number for registration, so register as early as possible.
Course NumberDates, Days TimeLocation
50084174 Jul 16, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement-Module 4
Can you benefit from learning how to: Present a powerful professional image? Assess your current skill level and identify areas for growth? Continuously learn and develop the skills to become better at your job? Eliminate unproductive work habits? Self-motivate yourself to take action and work to your full potential? If so, this new program is for you! The Star Achievement Series® is a training program developed by the Founder and CEO of Office Dynamics, Ltd., Joan Burge. This series builds on the skill, attitude, teamwork, and strategy fundamentals that result in increased productivity and job satisfaction among administrative professionals. The cost is $75 per module. The cost covers workbook, course materials, parking, and snacks. The Star Achievement Series® is a tri-level, multi-module series. In Level 1, participants will cover four modules: (1) Be a Star Achiever; (2) Star Achieving Techniques; (3) Building a Star Team; and (4) Reaching Stardom. Please note participants must attend and complete all four modules, in order, before they receive their certificate of completion. There is a limited number for registration, so register as early as possible.
Course NumberDates, Days TimeLocation
50084175 Aug 13, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Stress Management
Are you stressed from work or home situations? Attend this workshop to look at alternative ways of coping with stress. We will identify your personal source of stress and current coping mechanisms. Participants will participate in a one hour Yoga session in room 218. Comfortable clothing, a yoga mat, or towel is required.
Course NumberDates, Days TimeLocation
50084602 May 28, F8:30-11:30238 CONFERENCE CENTER BUILDING

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Time Management
We all have the same number of hours in the day, but why is it that some people seem to have more? If we could all learn to complete tasks we avoid, or “eat our frogs,” we may have more time to do the fun and important things in life. This session will provide tips and techniques for managing your time, avoiding procrastination, prioritizing, and getting the most out of every day. Also, four styles of time management will be discussed to help employees work more effectively with each other.
Course NumberDates, Days TimeLocation
50084342 Apr 15, R8:30-11:30238 CONFERENCE CENTER BUILDING
50084831 Jun 30, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Travel Regulations
This course is for those who travel or are responsible for informing employees of travel policy. The course covers travel policy and issues found in travel auditing. It does not cover the entry of travel in the IRIS system.
Course NumberDates, Days TimeLocation
50084363 Mar 17, W1:30-4:30238 CONFERENCE CENTER BUILDING

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Traveling Safe
This course will offer some fundamental safety tips and strategies when traveling both within the US & abroad.
Course NumberDates, Days TimeLocation
50084200 Mar 3, W12:00-1:00218 CONFERENCE CENTER BUILDING

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Understanding Some of the Most Common Hidden Disabilities
Having a disability does not necessarily mean that an individual uses a wheelchair, an interpreter, or a guide dog. In fact, most of those registered with the Office of Disability Services have disabilities that are not apparent. Examples include learning disabilities, Attention Deficit/Hyperactivity Disorder, and psychological disabilities. This workshop will give you an opportunity to learn more about these three types of “hidden” disabilities and how they may impact an individual in a learning or work setting. In addition, the presenters will discuss the necessity of a variety of accommodations.
Course NumberDates, Days TimeLocation
50084296 Feb 18, R9:30-12:308TH FLOOR, ANDY HOLT TOWER

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Understanding Your State Retirement Plan
Review and discuss the options available to you as a state employee on your retirement fund.
Course NumberDates, Days TimeLocation
50084361 Mar 16, T12:00-1:00221 UNIVERSITY CENTER

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Wealth Building Strategies Part II
Ever wonder what types of insurance to buy? In this session you will learn about buying the right insurance! What is the insurance coverage you need? What insurance coverage should you avoid? Lunch will be provided; however, drinks will not be provided for this session.
Course NumberDates, Days TimeLocation
50084295 Feb 17, W11:30-1:00221 UNIVERSITY CENTER

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Wealth Building Strategies Part III
Review of the steps to financial independence. Ever wonder what mortgage companies don't want you to know, this class will tell you! You will learn what an equity line of credit really is. You will learn how to beat the rule of 50/25. You will also learn how to identify the right questions to ask when borrowing money. You will also learn how about how to calculate what you need in retirement and how mutual funds work! Lunch will be provided; however, drinks will not be provided for this session.
Course NumberDates, Days TimeLocation
50084379 Apr 6, T11:30-1:00238 CONFERENCE CENTER BUILDING

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Wealth Building Strategies Part IV
Review of the steps to financial independence. Ever wonder what it would take to protect your assets in case you needed home care assisted living, or a nursing home? You learn about long term care, and how it works. You will also learn about getting a will, paying cash for cars, and the difference in buying a 130K home or a 150K home. Lunch will be provided; however, drinks will not be provided for this session.
Course NumberDates, Days TimeLocation
50084748 Jun 17, R11:30-1:00218 CONFERENCE CENTER BUILDING

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What You Need to Know About Annuities
This session will talk about the different types of annuities, including fixed and variable annuities. Annuity payout options will be discussed, including annuitization options and systematic withdrawals. The advantages and disadvantages of each type of contract will be covered. Employees with 403B plans should especially consider attending (many 403B plans are annuity contracts). This workshop is intended to provide education on the subject matter- no company specific products will be discussed. Lunch will be provided courtesy of Wells Fargo Advisors, LLC
Course NumberDates, Days TimeLocation
50084574 May 4, T11:30-1:00221 UNIVERSITY CENTER

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What's Love Got to Do With It?
This session will focus on discussions about teen dating and domestic abuse.
Course NumberDates, Days TimeLocation
50084298 Feb 18, R12:00-1:00218 CONFERENCE CENTER BUILDING

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What's My Leadership Style?
Participants will define leadership styles, complete an inventory to assess their own leadership styles, and apply what they discover to real-life situations. With this information, they will be able to make deliberate choices about the most effective way to lead in different situations.
Course NumberDates, Days TimeLocation
50084750 Jun 22, T9:00-11:00238 CONFERENCE CENTER BUILDING

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What's Your P.O.? How to Develop Your Levels of Patience and Optimism
As individuals, we all differ in our levels of patience and optimism. In the workplace, as well as home, patience and optimism can be in short supply. Recognizing our “P.O. levels” has high importance because they can depict our outcomes and outlooks on life. In this session, we will review techniques for increasing our height of patience and optimism for optimal living.
Course NumberDates, Days TimeLocation
50084206 Feb 23, T9:30-12:308TH FLOOR, ANDY HOLT TOWER

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Workers' Compensation
Do you know what to do if you or your employee is injured on the job? This session will concentrate on basic information about how Workers’ Compensation works at UT. If you’ve ever been confused by the paperwork and procedures involved in an on-the-job injury or illness, Workers’ Compensation benefits, or Family Medical Leave, this class is for you.
Course NumberDates, Days TimeLocation
50084302 Feb 19, F9:00-12:00218 CONFERENCE CENTER BUILDING

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Working Effectively with Difficult People
My job would be great if it weren’t for the people! We’ve all thought that at some point...right? Every office has people who don’t get along consistently, but learning to work together effectively can make any day at the office more pleasant for everyone. This class will look at what makes a difficult person difficult. Participants will explore ways to identify, manage, and communicate better with those individuals. A difficult person should be seen as an opportunity, not as an obstacle, on the path to success.
Course NumberDates, Days TimeLocation
50084211 Feb 25, R8:30-11:30238 CONFERENCE CENTER BUILDING
50084606 Jun 8, T8:30-11:30218 CONFERENCE CENTER BUILDING

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Working with Individuals Who Have Sensory Disabilities
Anyone who would like to work better with individuals with sensory disabilities, such as hearing, speech, or visual disabilities, will benefit from this seminar. Topics include effective methods of communication, courtesies, responsibilities, and liabilities when accommodating the needs of people with these disabilities.
Course NumberDates, Days TimeLocation
50084510 Apr 21, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Workplace Bullying
Workplace bullying can reduce productivity and the overall well-being of employees. This session will define workplace bullying and will discuss how deter it.
Course NumberDates, Days TimeLocation
50084331 Apr 13, T9:00-11:00218 CONFERENCE CENTER BUILDING

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Workplace Violence
Information regarding the escalating problem of violence in the workplace and Identification of characteristics of potentially violent individuals, as well as prevention and avoidance strategies will be discussed.
Course NumberDates, Days TimeLocation
50084613 Jun 10, R12:00-1:00ARENA DINING ROOMS C & D

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