Functions of EOD Waiting Lists
If a particular class you are interested in is at full capacity, please contact Employee & Organizational Development at (865) 974-6657 to add your name and phone number to the waiting list.

Class Participant Cancellation
In the event a participant cancels from attending a training class, someone from our office will contact you up to one day before the class starts if space is available.
Priority Registration
If your name is listed on the waiting list, you will automatically receive an opportunity for priority registration if there are no cancellations that allow you to attend. Someone will contact you before regular registration opens and Training Pages is distributed.
Creation of Additional Classes
Contacting EOD to add your name to the waiting list of the class you are interested in notifies our staff of the demand for additional training classes. Our department will consider creating an additional class to accommodate the demand. In the event an additional class is created, we will notify you by offering priority registration.

Management and Supervision Courses
Courses by Title
To register for courses, select the check box by the desired courses, go to the bottom of the page,
enter the required information and then click on the 'Register' button.
Charges and Cancellation polices can be found at Training Information -> Registration
 
Advanced Topics & Subcontract Monitoring
This course includes program income, federal expanded authority on sponsored projects, and subcontract monitoring. UT has recently implemented new fiscal policies for identification, accounting, and reporting program income, and for subcontract monitoring on sponsored projects. This course includes comparisons of subcontractors and vendors providing professional services. Federal requirements for monitoring subcontractor performance are also discussed.
Course NumberDates, Days TimeLocation
50139234 Mar 8, R1:30-4:30218 CONFERENCE CENTER BUILDING

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Balancing Your Life and Career: What Gives?
Is balancing work and life possible? How do you get it all done and have time left for yourself? Participants explore the theory behind ways in which focusing on balance can sustain effective living. The facilitator will discuss a framework for directing daily efforts toward the most meaningful and important tasks while renewing oneself in all of the four realms of renewal: Physical, Social/Emotional, Mental, and Spiritual. How is theory put into practice? Participants will determine their most important roles at work and home while creating a plan for strengthening each of the four realms of renewal.
Course NumberDates, Days TimeLocation
50139233 Mar 8, R8:30-11:30218 CONFERENCE CENTER BUILDING

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Balancing Your Life and Career: What Gives? (Ag Employees ONLY)
Is balancing work and life possible? How do you get it all done and have time left for yourself? Participants explore the theory behind ways in which focusing on balance can sustain effective living. The facilitator will discuss a framework for directing daily efforts toward the most meaningful and important tasks while renewing oneself in all of the four realms of renewal: Physical, Social/Emotional, Mental, and Spiritual. How is theory put into practice? Participants will determine their most important roles at work and home while creating a plan for strengthening each of the four realms of renewal.
Course NumberDates, Days TimeLocation
50142049 Jul 17, T8:30-11:30156 & 157 Plant Biotech Bldg.

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Behavior and Interpersonal Styles: Exploring FIRO-B
This class is based upon the FIRO-B assessment, a behavioral tool that is used in companies worldwide. The FIRO-B (short for Fundamental Interpersonal Relations Orientation-Behavior) instrument measures behaviors driven by interpersonal needs in three areas—Inclusion, Control, and Affection—and addresses how such behaviors can affect one’s interactions with others. The FIRO-B model is based on the theory that fulfillment of these interpersonal needs serves as motivation in people’s daily functioning. Participants will have an opportunity to take the assessment and gain insight into behavior of self and others.
Course NumberDates, Days TimeLocation
50139733 May 24, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Behavioral Interviewing
Have you ever made a poor hiring decision? Are you concerned with the legal aspects of interviewing applicants? Are you unsure what to ask to gain substantive information on which to base hiring decisions? If you interview applicants and would like the opportunity to increase your interviewing skills and knowledge, this class will be of use to you. Issues such as interview formats, applicant testing, ADA issues, and working with HR-Employment in making your hiring decisions will be covered.
Course NumberDates, Days TimeLocation
50139249 Mar 27, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Building a Team: Teambuilding at its Best
Everyone talks about teamwork, and nearly every unit wishes for more. Supervisors find quickly that teamwork isn’t something that just happens by itself. This session will offer strategies and methods for supervisors to assess the current level of teamwork in their units, to target an optimum level of teamwork, and to encourage and increase specific teamwork behaviors among employees.
Course NumberDates, Days TimeLocation
50139282 May 1, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Business Ethics for Sponsored Projects
This class includes a description of ethical business behavior on sponsored projects, including a foundation of financial compliance duties. Several examples and real-life scenarios will be discussed by the class.
Course NumberDates, Days TimeLocation
50139158 Feb 10, F1:30-4:30218 CONFERENCE CENTER BUILDING

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Business Etiquette: More Than Just Good Manners
Professional etiquette decisions, at times, can be puzzling, and the consequences for making an inappropriate decision can have lasting, negative effects. During this session, a variety of etiquette issues will be addressed. Also, guidelines for making proper choices related to etiquette will be provided.
Course NumberDates, Days TimeLocation
50140137 Jun 6, W8:30-11:30238 CONFERENCE CENTER BUILDING

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CAP Information Session
The session provides information about the Certified Administrative Professional (CAP) rating. [This program was formerly known as the Certified Professional Secretary (CPS).] Learn more about the CAP exam; find out who is eligible, what preparation is involved, and what resources are available at UT. Eligible university employees who pass the CAP exam receive a 9 percent salary increase. The CAP rating is the achievement of the internationally recognized standard of proficiency as an administrative professional.
Course NumberDates, Days TimeLocation
50140144 Jun 20, W9:00-11:00218 CONFERENCE CENTER BUILDING

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Career Development Expo
This half-day seminar is designed to help employees learn more about developing their careers and career planning. Registration is free. Space is limited, so be sure to register early. Watch for more information later this spring!
Course NumberDates, Days TimeLocation
50139286 May 4, F8:00-12:00Shiloh Room, University Center

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Career Development for Your Staff
One of the most important responsibilities of a supervisor is to facilitate and support career growth for staff. Personal and professional progression and goal setting are essential for effective results. This program will focus on the supervisor’s role in the process of career development for staff.
Course NumberDates, Days TimeLocation
50140133 Jun 5, T8:30-11:30218 CONFERENCE CENTER BUILDING

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Communicate Like You Mean It: Developing Assertiveness
Stand up and speak out! Learn how to communicate confidently with co-workers and state what you mean clearly. No longer will you be second-guessed or questioned. Be certain your message gets across, and register for this class.
Course NumberDates, Days TimeLocation
50139246 Mar 21, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Communicate Like You Mean It: Developing Assertiveness (Ag Employees ONLY)
Stand up and speak out! Learn how to communicate confidently with co-workers and state what you mean clearly. No longer will you be second-guessed or questioned. Be certain your message gets across, and register for this class.
Course NumberDates, Days TimeLocation
50142045 Mar 29, R8:30-11:30226 Morgan Hall

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Communicating with Credibility and Diplomacy
Are you ready to stand out in the crowd by advancing your credibility and confidence? Interacting with others using poise and polish will transform communication conflicts into opportunities for cooperation and success. Participants in this course will explore methods of communicating with tact and honesty.
Course NumberDates, Days TimeLocation
50139256 Apr 3, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Communication Skills for Supervisors
With challenges ranging from meeting deadlines and budget constraints to providing performance reviews and recognition, supervisors face the daunting task of matching the skills and talents of employees with the demands and needs of the department. In this role, you will need to carefully listen to superiors and strategically relay information to your team while also actively listening to that team in order to create a positive and productive professional environment. With a focus on empowerment, providing effective feedback and giving and receiving praise, this interactive workshop will strengthen your interpersonal communication skills.
Course NumberDates, Days TimeLocation
50139284 May 2, W9:00-12:00238 CONFERENCE CENTER BUILDING

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Compensation Practices
This program will cover the overall objectives of a salary administrative program, the difference between exempt and non-exempt positions, job analysis and job evaluation.
Course NumberDates, Days TimeLocation
50139163 Feb 16, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Conquering Workplace Negativity
Are you challenged by a negative co-worker or stuck in a negative work environment? An office or department can overcome negativity with some attitude adjustment skills. This class will focus on the power of a positive attitude in the workplace and identify some techniques to assist with conquering workplace negativity.
Course NumberDates, Days TimeLocation
50139271 Apr 19, R8:30-11:30238 CONFERENCE CENTER BUILDING
50142580 Dec 13, R1:00-4:00Martin, TN

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Creating a Respectful Workplace
Respect is a basic component of a positive work climate. This session will offer practical strategies for creating respectful relationships with co-workers by identifying: (1) essential elements of respect in the workplace; (2) causes of disrespectful behavior in the workplace; and (3) pitfalls to developing respectful relationships in the workplace.
Course NumberDates, Days TimeLocation
50139159 Feb 14, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Cubicle Crimes: The Ten Most Common Etiquette Offenses
Working in any office can have its trying moments, but working in a cubicle environment can be especially difficult. Lack of privacy or personal space can cause anyone to display unpleasant and inconsiderate behaviors. This class will cover ten of the most common “cubicle crimes,” as well as discuss the benefits of using proper etiquette and the ways in which we can influence etiquette for the better. Topics discussed can apply to a variety of work environments.
Course NumberDates, Days TimeLocation
50139239 Mar 14, W11:30-1:00218 CONFERENCE CENTER BUILDING

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Cubicle Crimes: The Ten Most Common Etiquette Offenses (Ag Employees ONLY)
Working in any office can have its trying moments, but working in a cubicle environment can be especially difficult. Lack of privacy or personal space can cause anyone to display unpleasant and inconsiderate behaviors. This class will cover ten of the most common “cubicle crimes,” as well as discuss the benefits of using proper etiquette and the ways in which we can influence etiquette for the better. Topics discussed can apply to a variety of work environments.
Course NumberDates, Days TimeLocation
50142159 Apr 5, R9:00-10:30156 & 157 Plant Biotech Bldg.

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Customer Service 101
Welcome to the Customer Service Certification! This session will identify how all employees contribute to customer service regardless of the positions they hold. Participants will assess their customer service levels and review the “Fantastic Service Equation.”
Course NumberDates, Days TimeLocation
50139270 Apr 18, W9:30-11:308TH FLOOR, ANDY HOLT TOWER
50142831 Aug 16, R1:00-3:00CIS Large Training Room, Nashville

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Customer Service Skills for Supervisors
Customer relations responsibilities and processes may be clear for front-line customer service employees as they answer phones and greet customers. But what about the customer relations role of the supervisor? This course, designed for supervisors at any level, will cover topics such as: solving customer relations problems, setting guidelines for customer service standards, and supporting front-line employees.
Course NumberDates, Days TimeLocation
50140142 Jun 14, R9:30-12:308TH FLOOR, ANDY HOLT TOWER

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Dealing with Change
Do you wish that everything would just get back to normal? Do you know there are proven techniques to assist you in dealing effectively with change? This three-hour session explores these techniques, which apply to work and home, and will discuss why change management is a skill valued by organizations.
Course NumberDates, Days TimeLocation
50139232 Mar 8, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Decision Making Skills
University employees, especially supervisors, are faced with many decisions during the course of a typical workday. Whether they involve hiring, performance improvement, approving time off, or rearranging office furniture, these decisions may be challenging. This program will provide participants with guidelines for making the best choice in a given situation.
Course NumberDates, Days TimeLocation
50139238 Mar 14, W8:30-11:30239 Conference Center Building

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Delegation Skills
Anyone in a supervisory position faces the delegation dilemma regularly. This session will help supervisors, or those interested in becoming supervisors, learn to think of delegation as a helpful tool rather than an ongoing problem. Activities, exercises, and discussion will be used to teach participants what to delegate, how to delegate, and techniques for deciding to whom the work should be delegated.
Course NumberDates, Days TimeLocation
50139717 May 17, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Delivering Effective Recognition
Delivering effective recognition is not a skill that comes easily. How does a supervisor acknowledge employee’s accomplishments fairly and consistently? How can we be sure the message will be received as it was intended? Participants in this session will identify five key factors in delivering employee recognition and learn ways to improve their skills. Three common types of employee recognition will be presented, including meaningful ways to present service awards. Concepts will be conveyed through discussion, exercises, and video presentation.
Course NumberDates, Days TimeLocation
50139285 May 3, R8:30-11:30218 CONFERENCE CENTER BUILDING

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Effective Presentation Skills I
Delivering an outstanding presentation is like solving a mystery. You have to determine who, what, why, where, when, and how? Whether you are required to for your job, would like to lend your voice to a cause, or simply want to overcome a fear, you, too, can deliver a great speech. In this interactive workshop, we will focus on identifying the usual suspects, confronting our fears, and unlocking the secrets of effective presentations – both content and delivery. .
Course NumberDates, Days TimeLocation
50139231 Mar 7, W9:00-12:00218 CONFERENCE CENTER BUILDING

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Effective Presentation Skills II
Based upon the tips discussed in Effective Presentation Skills I, you will each make a short presentation to the group. Share with us a hobby, future career plans, your personal story or a favorite vacation - anything that you feel comfortable talking about (for about five minutes) In a supportive environment, we will assess the presentations, recognizing strengths and suggesting areas for improvement. It is your chance to shine!
Course NumberDates, Days TimeLocation
50139250 Mar 28, W9:00-12:00218 CONFERENCE CENTER BUILDING

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E-mail Etiquette: Strategies For Effective Communication
E-mail is an effective tool for sending information back and forth; however, more thought should go into the e-mailing process. Attending this course will help you realize the power of e-mail and assist in strengthening your success using this communication tool.
Course NumberDates, Days TimeLocation
50139289 May 9, W9:00-11:00218 CONFERENCE CENTER BUILDING

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Emotional Intelligence
Did you know that IQ accounts for as little as 20 percent of the difference between star performers and average employees? With people who score equally in IQ, what distinguishes individuals who rise to the top in their professions? This workshop will explore the remaining 80 percent called emotional intelligence. Participants will focus on the components of this type of intelligence and how these abilities impact one’s professional and personal life effectiveness.
Course NumberDates, Days TimeLocation
50139161 Feb 14, T8:30-11:30220 UNIVERSITY CENTER

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Enhancing Customer Service with Technology
Technology is used frequently each day as a means of communication. Even more importantly, technology is regularly used to meet customers’ wants and needs. Attend this class to discuss common tools used to enhance services for your customers.
Course NumberDates, Days TimeLocation
50139236 Mar 13, T8:30-11:30220 UNIVERSITY CENTER
50142830 Aug 16, R8:30-11:30CIS Large Training Room, Nashville

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Environmental Health & Safety Compliance
This session provides an overview of the established program to protect the environmental health and safety of the university community. Topics to be discussed include UT’s responsibility for safety, the responsibility of all employees, services available from Environmental Health and Safety Services (EHSS), supervisors’ safety responsibilities, supervisors’ safety logistics responsibilities, and improving the safety culture at UT.
Course NumberDates, Days TimeLocation
50139241 Mar 15, R9:00-11:00218 CONFERENCE CENTER BUILDING

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Ethical Challenges in the Workplace
This course will begin with defining ethics, including a brief focus on your personal code of ethics. Participants will learn general expectations from employers and employees regarding ethics. The course is concluded with an opportunity to practice ethical decision making using the seven steps in resolving ethical dilemmas.
Course NumberDates, Days TimeLocation
50139721 May 18, F9:00-12:00218 CONFERENCE CENTER BUILDING

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Every Customer is an Opportunity: Approaching Difficult Customers
The measure of your customer service abilities is determined in how you treat your most challenging customer. Collaborative customer service enables both you and your customer to learn from one another, creating an environment for mutually beneficial work processes. This course will discuss how to effectively deal with people considered to be “problem customers.” Learn how to manage moments when customers are frustrated or reactive while capturing lessons learned to improve your service capabilities.
Course NumberDates, Days TimeLocation
50142828 Jun 20, W8:30-11:30CIS Large Training Room, Nashville

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Exploring Generations
This session explores values and characteristics of all four generations: Traditionalist, Baby Boomer, Generation X, and Generation Y (Millennial). While discovering the history and uniqueness of each generation, participants will explore ways to understand, respect, and foster understanding among generations. Please note that this class is created from the former Managing Across Generations class. Participants who attended Managing Across Generations will have already covered this material.
Course NumberDates, Days TimeLocation
50139272 Apr 19, R8:30-11:30218 CONFERENCE CENTER BUILDING

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Fiscal Policies and Budgeting & Accounting Overview
Many UT supervisors are familiar with our personnel policies governing leave, benefits, and compensation. But the fiscal policies, which guide our use of money, often remain somewhat of a mystery. Attend this course to learn how our fiscal policies are originated, why we have certain policies, and what issues cause the most confusion for employees. This class also provides participants an overview of budget (the university’s plan for spending) and an overview of accounting (what the university actually spent). The budget overview will include the funding sources, the external budget process, and the internal budget process. The accounting overview will help participants understand the basic accounting concepts and the accounting reporting process.
Course NumberDates, Days TimeLocation
50139265 Apr 17, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Fostering Relationships: The Many Faces of Customer Service
Customer connections come in all forms with various needs and expectations. This course will focus on diverse partnerships in customer service, including customers who represent your department, have diverse needs, or coordinate tasks with you as the service provider. Additional areas of focus include mindfulness in multicultural customer service and understanding generational variances in delivering effective customer service.
Course NumberDates, Days TimeLocation
50139152 Mar 6, T9:30-12:308TH FLOOR, ANDY HOLT TOWER
50140148 Jun 27, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Fraud Prevention & Detection in Higher Education
Every day, the media report on large fraud cases that have caught the private sector by surprise. However, it is rare to learn about occupational fraud occurring in the higher education environment. The fact is that it does occur. This course will provide the attendee with an understanding of fraud, the types of fraud most common in higher education, how fraud occurs, and how to recognize or prevent these acts in your department.
Course NumberDates, Days TimeLocation
50139715 May 23, W8:30-11:30218 CONFERENCE CENTER BUILDING

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Fundamentals of Outstanding Customer Service
This session discusses how customers determine their needs and how to offer them more than they expect. Participants will learn how customers have a “mental picture” of expectations before service transactions and also how to create a mental script for potential customer interactions.
Course NumberDates, Days TimeLocation
50139185 Feb 28, T8:30-11:30218 CONFERENCE CENTER BUILDING
50140131 Jun 1, F8:30-11:30238 CONFERENCE CENTER BUILDING

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Giving and Receiving Feedback
Anyone who faces the challenge of having a difficult conversation, such as giving or receiving a critical performance review, confronting disrespectful behavior, or receiving constructive criticism, will benefit from this course. By exposing the preconceptions about the critical conversation, the session will provide tips on how to raise difficult topics, manage emotions, and conduct productive conversations about difficult issues.
Course NumberDates, Days TimeLocation
50139164 Feb 16, R8:30-11:30218 CONFERENCE CENTER BUILDING

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Giving and Receiving Feedback (Ag Employees ONLY)
Anyone who faces the challenge of having a difficult conversation, such as giving or receiving a critical performance review, confronting disrespectful behavior, or receiving constructive criticism, will benefit from this course. By exposing the preconceptions about the critical conversation, the session will provide tips on how to raise difficult topics, manage emotions, and conduct productive conversations about difficult issues.
Course NumberDates, Days TimeLocation
50142047 Jun 5, T8:30-11:30Sequoyah Room, CVM

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Improving Employee Conduct
This program helps participants improve skills in gathering interviews, analyzing discipline problems, and preparing warning notices. Time will be allotted for discussion.
Course NumberDates, Days TimeLocation
50139253 Mar 30, F9:00-12:00238 CONFERENCE CENTER BUILDING

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Improving Employee Conduct (Ag Employees ONLY)
This program helps participants improve skills in gathering interviews, analyzing discipline problems, and preparing warning notices. Time will be allotted for discussion.
Course NumberDates, Days TimeLocation
50142052 Nov 20, T9:00-12:00156 & 157 Plant Biotech Bldg.

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Information Security for UT Employees
Hackers are constantly trying to steal computer information and resources from the university. Employees who don’t know how to protect themselves and the data they manage pose security risks. Learn how to find out what information your department is using, how computer breaches can be avoided, and how they should be handled if they do occur.
Course NumberDates, Days TimeLocation
50139275 Apr 24, T9:00-11:00218 CONFERENCE CENTER BUILDING

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Internal Controls Overview
Everyone at the university has some responsibility for our internal control structure. This course is designed to assist administrators, faculty, and staff to effectively discharge their responsibilities by understanding and applying internal control concepts. Effective management is accomplished by reviewing the components of internal controls, class exercises, and case studies of actual events at the university.
Course NumberDates, Days TimeLocation
50139260 Apr 11, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Introduction to Communication
Prerequisite to Communication Certification This two-hour course introduces participants to the Communication Certification. Those who attend will discuss and apply a communications model, understand why communication is important at work, and assess their own speaking and writing skills. You must complete this class before taking other courses in the Communication Certification.
Course NumberDates, Days TimeLocation
50139276 Apr 25, W9:00-11:00238 CONFERENCE CENTER BUILDING

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Introduction to Supervision
Prerequisite to the Introduction to Supervision Certification This three-hour course introduces participants to the Introduction to Supervision Certification. The course is intended for those who are aspiring to be supervisors and will give an overview of information to guide them into supervisory leadership. In this session, participants will examine the different roles of supervisors and the qualities possessed by effective leaders.
Course NumberDates, Days TimeLocation
50139274 Apr 24, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Keeping Good Customer Relations: The Royal Treatment
Keeping good customer relations is just good business. Without the customer, an office would not exist. The steps of “The Royal Treatment” highlight building relationships and the ability to give customers what they need by putting your best foot forward. C
Course NumberDates, Days TimeLocation
50139283 May 1, T8:30-11:30218 CONFERENCE CENTER BUILDING

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Leading at UT
Prerequisite to the Leading at UT Certification. The prerequisite class of the Leading at UT Certification provides an overview of the importance of leadership skills at UT. This session involves a discussion of key leadership responsibilities and delineates the ways in which leaders are crucial to the university’s success. This class is designed for those already in management or leadership positions.
Course NumberDates, Days TimeLocation
50139709 May 11, F8:30-11:30218 CONFERENCE CENTER BLDG

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Leading Change
Change doesn’t simply “happen.” People make it happen! To be an effective supervisor, it’s important to take a strong role in leading change rather than simply coping with the change brought about by others. Participants in this workshop will discuss techniques for change management, learn what employees need from their supervisors during times of change, and practice leadership skills essential to implementing change. Topics will include communication strategies, motivation, overcoming doubt and fear, and planning for the future.
Course NumberDates, Days TimeLocation
50139728 May 22, T8:30-11:30218 CONFERENCE CENTER BUILDING

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Legal Aspects of Management & Supervision
Managers face rules and procedures of ever-increasing complexity. This program will provide guidance in the consideration and application of state and federal laws and university policies and procedures as they pertain to university employees. Regulations to be discussed will include FMLA, ADA, disciplinary procedures, discrimination procedures, sexual harassment policies and more.
Course NumberDates, Days TimeLocation
50139273 Apr 20, F8:30-11:30218 CONFERENCE CENTER BUILDING

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Listening Skills
Effective listening is a skill that can be learned. Participants in this session will identify three different listening styles and discuss ways to maximize their own listening skills. Several activities demonstrating effective listening will be used.
Course NumberDates, Days TimeLocation
50139730 May 23, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Listening Skills (Ag Employees ONLY)
Effective listening is a skill that must be learned. Participants in this session will identify three different listening styles and discuss ways to maximize their own listening skills. Several communication activities will be used to emphasize effective listening.
Course NumberDates, Days TimeLocation
50142051 Sep 11, T8:30-11:30156 & 157 Plant Biotech Bldg.

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Loans, Loans, Loans
Do you have a loan? Do you need a Loan? Are you confused about the types of loans available to you? Come to this session and learn all there is to know about loans, loans, loans!
Course NumberDates, Days TimeLocation
50139229 Mar 6, T12:00-1:00220 UNIVERSITY CENTER

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Making Meetings Work
Effective facilitation is key to being an effective supervisor. Leading meetings requires detailed planning and knowledge in order to be most efficient. This program will also stress the importance of cooperation by all meeting members, including facilitators and attendees. Participants in this program will engage in exercises that will help develop facilitation skills and techniques to outmaneuver meeting disruptors.
Course NumberDates, Days TimeLocation
50140143 Jun 19, T8:30-11:30218 CONFERENCE CENTER BUILDING

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Managing Across Generations
For the first time in history, we are collaborating with four generations in the workplace. Today’s workforce covers four diverse generations, each having unique motivations and expectations. This course will discuss ways to effectively lead the multi-generational workforce. Attending “Exploring Generations” before this course is recommended.
Course NumberDates, Days TimeLocation
50139288 May 8, T9:30-12:308TH FLOOR, ANDY HOLT TOWER

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Managing Across Generations (Ag Employees ONLY)
For the first time in history, we are collaborating with four generations in the workplace. Today’s workforce covers four diverse generations, each having unique motivations and expectations. This course will discuss ways to effectively lead the multi-generational workforce. Attending “Exploring Generations” before this course is recommended but not required.
Course NumberDates, Days TimeLocation
50142046 May 22, T8:30-11:30226 Morgan Hall

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Market Volatility
This seminar will cover information to help participants understand volatile market conditions and how to avoid reacting emotionally to them. Also included is a brief overview on how to manage risk.
Course NumberDates, Days TimeLocation
50139259 Apr 10, T11:30-1:00220 UNIVERSITY CENTER

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Mediation Skill Building
Mediation is a process by which a neutral third party helps people resolve their differences. It is less adversarial, less expensive (in terms of time and money), and less destructive than many other processes for handling conflict. In this class, you will learn how to use mediation informally with staff and in everyday situations.
Course NumberDates, Days TimeLocation
50140149 Jun 28, R9:00-11:00218 CONFERENCE CENTER BUILDING

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Meeting People: A Guide to Effective Networking
Why is it important to meet people? Come to this session to gain an appreciation for networking. During this program, participants will learn strategies to increase opportunities to network and to benefit from those new contacts.
Course NumberDates, Days TimeLocation
50139251 Mar 29, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Meeting People: A Guide to Effective Networking (Ag Employees ONLY)
Why is it important to meet people? Come to this session to learn about networking and how it can impact your career and personal life. During this program, participants will learn strategies to increase opportunities to network and to benefit from those new contacts.
Course NumberDates, Days TimeLocation
50142178 Dec 19, W8:30-11:30156 & 157 Plant Biotech Bldg.

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Memo & Business Letter Writing
Detailed, specific, and direct are three essential elements of effective memo and business letter writing. There is an art to providing just the right amount of information not to overwhelm the recipients with useless details or leave them fishing for additional information. Register to learn the basic techniques and secrets for efficient business writing.
Course NumberDates, Days TimeLocation
50139174 Feb 21, T9:00-11:00218 CONFERENCE CENTER BUILDING

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Mentoring for Managers
In Greek mythology, Mentor was the friend of Ulysses entrusted with the education of his young son. Today we view a mentor as a wise, trusted guide who helps employees forge a career path. This course will display the philosophy of mentorship, how it combines learning with the human need for connection, and the impact of these advising relationships.
Course NumberDates, Days TimeLocation
50140139 Jun 12, T9:00-11:00218 CONFERENCE CENTER BUILDING

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Motivation & Retention of Employees
This course summarizes current research on employee retention and offers specific suggestions on how to keep your best employees. Participants will learn how to conduct retention interviews. Case studies will be used to highlight learning concepts.
Course NumberDates, Days TimeLocation
50139235 Mar 9, F8:30-11:30238 CONFERENCE CENTER BUILDING

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Myers-Briggs Type Indicator
Join us for one of the most popular courses offered at businesses, organizations, and universities worldwide! The Myers-Briggs Type Indicator is a research-based assessment that helps individuals and teams understand how they perceive information, communicate, and structure their lives. The MBTI measures preferences and has no right or wrong answers. If you are interested in insight into self and others, you don’t want to miss this class!
Course NumberDates, Days TimeLocation
50139240 Mar 15, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Myers-Briggs Type Indicator (Ag Employees ONLY)
Join us for one of the most popular courses offered at businesses, organizations, and universities worldwide! The Myers-Briggs Type Indicator is a research-based assessment that helps individuals and teams understand how they perceive information, interact with others, communicate, and structure their lives. If you are interested in insight into self and others, you don’t want to miss this class.
Course NumberDates, Days TimeLocation
50142050 Aug 8, W8:30-11:30156 & 157 Plant Biotech Bldg.

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Nonverbal Communication in the Workplace
What percentage of communication is the spoken word? 10%, 30%, 50%? You may be surprised how important your non-verbal cues are when communicating. A majority of communication is non-verbal, including posture, eye movement, hand gestures, and many others. Learn how to control your non-verbal communication and to interpret what others are saying with theirs.
Course NumberDates, Days TimeLocation
50140147 Jun 26, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Office Professionals Super Seminar
This all-day seminar is designed for the professional and personal development of office personnel. This seminar provides an excellent opportunity to network with colleagues and focus on your personal and professional goals. Featuring a well-rounded agenda, concurrent sessions offer a variety of topics and activities suitable for the office. The $95 fee includes materials, lunch, and parking. Space is limited, so call and reserve your seat today! Cancellations must be made at least 10 business days prior to the event.
Course NumberDates, Days TimeLocation
50140254 Oct 18, R8:00-4:304TH FLOOR, CONFERENCE CENTER BUILDING

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OMB Circulars and Cost Accounting Standards
This course examines the federal regulations that govern costing and administration of federal-sponsored projects. Emphasis is on OMB Circular A-21 and OMB Circular A-110.
Course NumberDates, Days TimeLocation
50139280 Apr 26, R1:30-4:30218 CONFERENCE CENTER BUILDING

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Organizational Culture
All organizations have a defining culture or DNA, a set of descriptions, nuances, and attributes that designate what is acceptable and what is not; what is valued and what is ignored. Effective leaders actively shape the organizational culture – working within its boundaries. Participants will identify key characteristics of their existing cultures and learn techniques for creating a culture conducive to overall success.
Course NumberDates, Days TimeLocation
50139735 May 30, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Overview of Accounting for Sponsored Projects
This overview course introduces attendees to the basic concepts of sponsored projects accounting, including financial, administrative, and technical responsibilities, terminology, the regulatory environment, and IRIS accounting structure and procedures relating to sponsored-project setup and closeout.
Course NumberDates, Days TimeLocation
50139264 Apr 13, F1:30-4:30218 CONFERENCE CENTER BUILDING

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PDQ and You
This course is designed for any employee who would like to understand the connection between the PDQ and position evaluation. This informational session serves as guidance for completing the PDQ.
Course NumberDates, Days TimeLocation
50139245 Mar 20, T9:00-11:00218 CONFERENCE CENTER BUILDING

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Performance Review
Formal performance reviews should be done annually. Come to this session to see how to conduct effective reviews.
Course NumberDates, Days TimeLocation
50141465 Feb 14, T1:30-3:00Shiloh Room, University Center
50141466 Feb 17, F9:00-10:30221 UNIVERSITY CENTER
50139230 Mar 7, W9:00-10:30223 University Center
50141467 Mar 13, T1:30-3:00Shiloh Room, University Center

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Preventing Sexual Harassment
This class assists participants in determining what constitutes sexual harassment in the workplace and outlines the steps involved to prevent sexual harassment.
Course NumberDates, Days TimeLocation
50139713 May 15, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Professional Development Conference for Women
Employee & Organizational Development presents this all-day conference full of excellent topics and engaging speakers. This conference is designed to provide tools to enhance professional and personal effectiveness. The $95 conference fee covers workshop materials, breakfast, lunch, breaks, and parking.
Course NumberDates, Days TimeLocation
50139261 Apr 12, R8:00-4:004TH FLOOR, CONFERENCE CENTER BUILDING

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Project Management
In this overview, attendees will learn how to break down a project into milestones and tasks to develop a baseline plan. This workshop will cover fundamental PM concepts, such as sequencing, critical path, change management, and effort/duration. The importance of clearly defined team roles and responsibilities will be discussed as well as methods for estimating, classifying, and prioritizing. Actual project examples will be provided. Participants are encouraged to bring their own projects for practice.
Course NumberDates, Days TimeLocation
50139719 May 17, R8:30-11:30218 CONFERENCE CENTER BUILDING

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Projecting a Positive Image: Customer Service for the Frontline
The frontline is often the first or only glimpse of an organization that a customer might receive. Maintaining positive, lasting relationships with customers is essential for the success of any organization. That responsibility lies in the hands of those serving on the frontline. This course will look at the risks and rewards related to frontline customer service. We will also discuss tools for projecting a positive image and representing an organization with pride.
Course NumberDates, Days TimeLocation
50139277 Apr 25, W8:30-11:30218 CONFERENCE CENTER BUILDING

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Punctuation Basics
Punctuation is the artwork of your written communications. Learn how to “paint” a better sentence and enhance your message with a solid understanding of the importance of punctuation marks. This course will refresh your knowledge of grammar and sentence structure in a fun, hands-on environment. To be sure, this is “not your grandma’s approach” to learning the basics . . . .
Course NumberDates, Days TimeLocation
50140141 Jun 13, W8:30-11:30238 CONFERENCE CENTER BUILDING

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Purchasing a Home
Learn what you will need to know to purchase your first home. Knowing the facts before you begin can save you time & money.
Course NumberDates, Days TimeLocation
50139269 Apr 17, T12:00-1:00220 UNIVERSITY CENTER

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Question, Persuade, Refer (QPR)
This class will help participants recognize someone at risk for suicide, increase their knowledge of intervention skills, understand referral sources and learn how to refer someone to help.
Course NumberDates, Days TimeLocation
50139279 Apr 26, R9:00-11:00218 CONFERENCE CENTER BUILDING

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Rape Aggression Defense (RAD)
A self defense course designed for women, covering comprehensive information and physical techniques. (3-day course)
Course NumberDates, Days TimeLocation
50139243 Mar 19 - 21, M T W12:30-4:30UT Police Department Community Room

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Rebounding from Challenging Customer Service Situations
Do you panic when faced with a challenging customer service situation? Challenges and mistakes are going to happen, and one can choose to turn them into positive learning experiences. Attend this course and leave prepared with techniques to use during those difficult customer conditions.
Course NumberDates, Days TimeLocation
50139176 Feb 22, W8:30-11:30238 CONFERENCE CENTER BUILDING
50139726 May 22, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Relationship Violence-The Rule of Thumb (Ag Employees ONLY)
This session will focus on discussions about teen dating and domestic abuse.
Course NumberDates, Days TimeLocation
50142160 Oct 25, R9:00-10:00156 & 157 Plant Biotech Bldg.

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Retirement Planning Strategies
Whether you are saving for college, looking forward to a financially secure retirement or simply protecting yourself and your family from the prospect of financial uncertainty, a knowledgeable financial consultant can help you determine the financial strategy that’s right for you.
Course NumberDates, Days TimeLocation
50140140 Jun 12, T12:00-1:00238 CONFERENCE CENTER BUILDING

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Retirement Strategies for Women
This seminar focuses on overcoming the financial hurdles specific to women as they plan to invest for the future. The seminar emphasizes the importance of having a personal plan, a sound strategy and a consistent approach to saving. It provides information to help women of all ages accumulate the money they'll need for a financially secure retirement. Topics include: • How women are making strides? • Retirement challenges • Retirement income sources • Workplace retirement plans • Investment planning Lunch will be provided. Drinks will not be provided for this session. Lunch will be provided for this session.
Course NumberDates, Days TimeLocation
50139710 May 10, R11:30-1:00220 UNIVERSITY CENTER

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Risk Management
This session provides a basic overview of risk management. Do you know what to do if you are involved in an automobile accident while driving either a university vehicle or your personal vehicle or a rental vehicle while on university business? Do you know who “volunteers/friends” of the university are and how to register them with the state? Do you know how university property is insured? Do you know how to assist a visitor to the campus who has fallen or been injured? This course will concentrate on the paperwork and procedures involved in risk management and insurance issues.
Course NumberDates, Days TimeLocation
50139244 Mar 20, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Safe Zone Training: Empowering LGBT Allies
While issues related to sexual orientation and gender identity have become more prominent in society, individuals who identity as lesbian, gay, bisexual, and transgender (LGBT) continue to face harassment and discrimination. The purpose of this course is to educate and empower individuals who have a desire to act as an ally for LGBT people and issues. During this 3-hour course, participants will engage in a series of interactive and reflexive activities that explore issues related to sexual orientation, gender identity and expression, and ally identity. All are welcome to attend.
Course NumberDates, Days TimeLocation
50139172 Feb 17, F8:30-11:30Crest Room, University Center
50139263 Apr 13, F8:30-11:30Black Cultural Center

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Satisfaction Guaranteed: Implementing Customer Feedback
Would you like to know how you or your team is performing? Soliciting customer feedback is a worthwhile method to evaluate and upgrade customer service skills. This session will showcase various means of collecting customer data and emphasize how to use this vital information to be the best you can be.
Course NumberDates, Days TimeLocation
50139287 May 8, T8:30-11:30238 CONFERENCE CENTER BUILDING

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Setting Top Quality Customer Service Standards
Setting customer service standards is a crucial step toward establishing excellent customer service practices among employees. This class covers the importance of service standards and how to develop service standards that will fit your work environment. You will have the opportunity to develop your own set of customer service standards to implement in your department.
Course NumberDates, Days TimeLocation
50139252 Mar 29, R8:30-11:30218 CONFERENCE CENTER BUILDING

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Seven Habits of Highly Effective People
COST: $259 Join us for one of the most popular training programs being delivered in universities, businesses, and organizations worldwide! The program created by the FranklinCovey company is based on one of the best-selling business books of all time, entitled The Seven Habits of Highly Effective People. Would you benefit from learning how to be more effective in your work and personal life, truly manage your time by setting top priorities, and get better results from each hour/day? Strategies provided in this training help us spend more time focusing on the important and meaningful things in life! These areas are the main focus points in the Seven Habits program. In additional beneficial topics, participants will discover how to: • Take initiative and avoid procrastination • Balance key priorities based on important life roles • Use a personal planner to plan weekly, plan daily, and create To-Do lists • Improve interpersonal communication • Develop mission, vision, and values statements • Leverage creative collaboration Come to this three-day seminar and learn about the seven essential habits and how to incorporate them into your own life and work. This interactive experience is led by a certified Covey instructor, Stefani Mundy, who testifies that the program can be life-changing. The $259 fee covers materials. This class has a 10-business day cancellation policy.
Course NumberDates, Days TimeLocation
50139184 Feb 28 - Mar 1, T W R8:30-4:30238 CONFERENCE CENTER BUILDING
50140253 Sep 11 - 13, T W R8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement Level 1-Module 1
Calling all administrative professionals! Can you benefit from learning how to: • Present a powerful professional image? • Assess your current skill level and identify areas for growth? • Continuously learn and develop the skills to become better at your job? • Eliminate unproductive work habits? • Motivate yourself to take action and work to your full potential? This new program is for you! The Star Achievement Series® is a training program developed by the Founder of Office Dynamics, Ltd., Joan Burge. This series builds on the skill, attitude, teamwork, and strategy fundamentals that result in increased productivity and job satisfaction among administrative professionals. The Star Achievement Series® is a multi-level, multi-module series. In Level 1, participants will cover four modules: (1) Be a Star Achiever; (2) Star Achieving Techniques; (3) Building a Star Team; and (4) Reaching Stardom. Please note participants must attend and complete all four modules, in order, before they receive their certificate of completion. The cost is $75 per module and covers workbook, course materials, parking, and snacks. Cancellations must be made at least 10 business days prior to the event.
Course NumberDates, Days TimeLocation
50139166 Apr 20, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement Level 1-Module 2
Can you benefit from learning how to: Present a powerful professional image? Assess your current skill level and identify areas for growth? Continuously learn and develop the skills to become better at your job? Eliminate unproductive work habits? Self-motivate yourself to take action and work to your full potential? If so, this new program is for you! The Star Achievement Series® is a training program developed by the Founder and CEO of Office Dynamics, Ltd., Joan Burge. This series builds on the skill, attitude, teamwork, and strategy fundamentals that result in increased productivity and job satisfaction among administrative professionals. The cost is $75 per module. The cost covers workbook, course materials, parking, and snacks. The Star Achievement Series® is a tri-level, multi-module series. In Level 1, participants will cover four modules: (1) Be a Star Achiever; (2) Star Achieving Techniques; (3) Building a Star Team; and (4) Reaching Stardom. Please note participants must attend and complete all four modules, in order, before they receive their certificate of completion. There is a limited number for registration, so register as early as possible. Cancellations must be made at least 10 business days prior to the event.
Course NumberDates, Days TimeLocation
50139169 May 18, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement Level 1-Module 3
Can you benefit from learning how to: Present a powerful professional image? Assess your current skill level and identify areas for growth? Continuously learn and develop the skills to become better at your job? Eliminate unproductive work habits? Self-motivate yourself to take action and work to your full potential? If so, this new program is for you! The Star Achievement Series® is a training program developed by the Founder and CEO of Office Dynamics, Ltd., Joan Burge. This series builds on the skill, attitude, teamwork, and strategy fundamentals that result in increased productivity and job satisfaction among administrative professionals. The cost is $75 per module. The cost covers workbook, course materials, parking, and snacks. The Star Achievement Series® is a tri-level, multi-module series. In Level 1, participants will cover four modules: (1) Be a Star Achiever; (2) Star Achieving Techniques; (3) Building a Star Team; and (4) Reaching Stardom. Please note participants must attend and complete all four modules, in order, before they receive their certificate of completion. There is a limited number for registration, so register as early as possible. Cancellations must be made at least 10 business days prior to the event.
Course NumberDates, Days TimeLocation
50139170 Jun 15, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement Level 1-Module 4
Can you benefit from learning how to: Present a powerful professional image? Assess your current skill level and identify areas for growth? Continuously learn and develop the skills to become better at your job? Eliminate unproductive work habits? Self-motivate yourself to take action and work to your full potential? If so, this new program is for you! The Star Achievement Series® is a training program developed by the Founder and CEO of Office Dynamics, Ltd., Joan Burge. This series builds on the skill, attitude, teamwork, and strategy fundamentals that result in increased productivity and job satisfaction among administrative professionals. The cost is $75 per module. The cost covers workbook, course materials, parking, and snacks. The Star Achievement Series® is a tri-level, multi-module series. In Level 1, participants will cover four modules: (1) Be a Star Achiever; (2) Star Achieving Techniques; (3) Building a Star Team; and (4) Reaching Stardom. Please note participants must attend and complete all four modules, in order, before they receive their certificate of completion. There is a limited number for registration, so register as early as possible. Cancellations must be made at least 10 business days prior to the event.
Course NumberDates, Days TimeLocation
50139171 Jul 20, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement Level 2-Module 1
COST: $75 per module Prerequisite: Star Achievement Level 1 Are you an administrative professional who can benefit from learning to: • Solve problems effectively? • Develop personal presentation skills? • Manage self and “let off steam” without burning others? • Communicate with clarity and efficiency? • Thrive during changing times? • Prepare for emerging trends for administrative professionals? In Level 2 of the Star Achievement Series®, participants will cover three modules: (1) Give a Stellar Performance; (2) Be a Shining Star; (3) Expanding the Star Team and The Contemporary Star Performer. Completion of Star Achievement Level 1 is required before attending this class. Please note participants must attend and complete all three modules, in order, before they receive their certificate of completion. The cost is $75 per module and covers workbook, course materials, parking, and snacks. Cancellations for this seminar must be made 10 business days before the seminar.
Course NumberDates, Days TimeLocation
50140150 Sep 7, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement Level 2-Module 2
COST: $75 per module Prerequisite: Star Achievement Level 1 Are you an administrative professional who can benefit from learning to: Solve problems effectively? Develop personal presentation skills? Manage self and “let off steam” without burning others? Communicate with clarity and efficiency? Thrive during changing times? Prepare for emerging trends for administrative professionals? In Level 2 of the Star Achievement Series®, participants will cover three modules: (1) Give a Stellar Performance; (2) Be a Shining Star; (3) Expanding the Star Team and The Contemporary Star Performer. Completion of Star Achievement Level 1 is required before attending this class. Please note participants must attend and complete all three modules, in order, before they receive their certificate of completion. The cost is $75 per module and covers workbook, course materials, parking, and snacks. Cancellations for this seminar must be made 10 business days before the seminar.
Course NumberDates, Days TimeLocation
50140151 Oct 5, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Star Achievement Level 2-Module 3
COST: $75 per module Prerequisite: Star Achievement Level 1 Are you an administrative professional who can benefit from learning to: • Solve problems effectively? • Develop personal presentation skills? • Manage self and “let off steam” without burning others? • Communicate with clarity and efficiency? • Thrive during changing times? • Prepare for emerging trends for administrative professionals? In Level 2 of the Star Achievement Series®, participants will cover three modules: (1) Give a Stellar Performance; (2) Be a Shining Star; (3) Expanding the Star Team and The Contemporary Star Performer. Completion of Star Achievement Level 1 is required before attending this class. Please note participants must attend and complete all three modules, in order, before they receive their certificate of completion. The cost is $75 per module and covers workbook, course materials, parking, and snacks. Cancellations for this seminar must be made 10 business days before the seminar.
Course NumberDates, Days TimeLocation
50140152 Nov 2, F8:30-4:30238 CONFERENCE CENTER BUILDING

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Strategic Planning I
Prerequisite for Strategic Planning II. Perhaps the most important function of any manager is to ensure that all employees share a vision of why their department exists, what its values are, and where it is headed in the future. Can you state your department’s mission? Do all employees in your area agree on the values that characterize the unit? Where will your department be in three years? This class will help increase your knowledge of strategic planning.
Course NumberDates, Days TimeLocation
50139151 Mar 2, F8:30-12:30238 Conference Center Building

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Strategic Planning II
Strategic Planning I is a required prerequisite. At its best, strategic planning is an energizing, inclusive exercise that answers crucial questions: What is our organization’s purpose? What are our goals for the future? How might we keep our actions consistent with our purpose and vision? In this class, we will examine a strategic planning model and explore why having a strategic plan is important. We will engage in an exercise that illustrates one way to implement strategic planning to ensure it is a useful, inclusive exercise.
Course NumberDates, Days TimeLocation
50139247 Mar 16, F8:30-12:30218 Conference Center Building

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Stress and Wellness
Your personal guide to holistic stress busters will examine the challenges of taking time to live a healthy lifestyle, learning alternative ways of coping with stress, practicing body basics, and developing a personal fitness plan to fight back and win the healthy lifestyle that you deserve.
Course NumberDates, Days TimeLocation
50139712 May 11, F8:30-11:30238 CONFERENCE CENTER BUILDING

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Supervising a Diverse Work Environment
Participants in this interactive workshop will focus on elevating their cultural awareness and explore ways to promote an inclusive, supportive, and welcoming environment. The primary focus will be on defining diversity beyond race and gender. Workshop members will engage in activities to identify their cultural norms that influence effective meetings, work expectations, and daily communication.
Course NumberDates, Days TimeLocation
50139177 Feb 23, R9:00-12:00238 CONFERENCE CENTER BUILDING

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Take the Wheel: Get the Best Car Deal
Educate yourself on the variety of automobiles available and learn about: • Selecting the right vehicle for your needs • Interest options for financing • Negotiating a reasonable price • Closing the deal • And driving your new car home!
Course NumberDates, Days TimeLocation
50139714 May 15, T12:00-1:00220 UNIVERSITY CENTER

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The Law & You: Interacting with Law Enforcement
This course will cover your rights and responsibility, some cardinal rules and communication during your encounter with law enforcement. This course will offer procedures to follow if you are stopped by a police officer or law enforcement official.
Course NumberDates, Days TimeLocation
50139262 Apr 12, R12:00-1:00UT Police Department Community Room

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Time Management
We all have the same number of hours in the day, but why do some people seem to have more time? Learning to prioritize and completing tasks we avoid gives us more time to enjoy the important, meaningful, and fun things in life! This session will provide tips and techniques for managing your time, avoiding procrastination, prioritizing, and getting the most out of every day.
Course NumberDates, Days TimeLocation
50139278 Apr 26, R8:30-11:30238 CONFERENCE CENTER BUILDING
50140138 Jun 7, R8:30-11:30238 CONFERENCE CENTER BUILDING

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Travel Regulations
This course is for those who travel or are responsible for informing employees of travel policy. The course covers travel policy and issues found in travel auditing. It does not cover the entry of travel in the IRIS system.
Course NumberDates, Days TimeLocation
50139237 Mar 13, T1:30-4:30238 CONFERENCE CENTER BUILDING

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Understanding F&A Costs
This course provides in-depth information regarding Facilities and Administrative (F&A) costs for sponsored projects, including the costs covered by an F&A rate, how and when the rate is applied to sponsored project direct costs, and F&A cost sharing.
Course NumberDates, Days TimeLocation
50139711 May 10, R1:30-4:30218 CONFERENCE CENTER BUILDING

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Understanding Some of the Most Common Hidden Disabilities
Having a disability does not necessarily mean that an individual uses a wheelchair, an interpreter, or a guide dog. In fact, most of those registered with the Office of Disability Services have disabilities that are not apparent. Examples include learning disabilities, attention deficit/hyperactivity disorder, and psychological disabilities. This workshop will give you an opportunity to learn more about these three types of “hidden” disabilities and how they may impact an individual in a learning or work setting. In addition, the presenters will discuss the necessity of a variety of accommodations.
Course NumberDates, Days TimeLocation
50139183 Feb 24, F8:30-11:30238 CONFERENCE CENTER BUILDING

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What's My Leadership Style?
Participants will define leadership styles, complete an inventory to assess their own leadership styles, and apply what they discover to real-life situations. With this information, they will be able to make deliberate choices about the most effective way to lead in different situations.
Course NumberDates, Days TimeLocation
50140146 Jun 21, R9:00-11:00218 CONFERENCE CENTER BUILDING

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Workers' Compensation
Do you know what to do if you or your employee is injured on the job? This session will concentrate on basic information about how Workers’ Compensation works at UT. If you’ve ever been confused by the paperwork and procedures involved in an on-the-job injury or illness, Workers’ Compensation benefits, or Family Medical Leave, this class is for you.
Course NumberDates, Days TimeLocation
50139281 Apr 27, F9:00-12:00238 CONFERENCE CENTER BUILDING

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Working Effectively with Difficult People
My job would be great if it weren’t for the people! We’ve all thought that at some point...right? Every office has people who don’t get along consistently, but learning to work together effectively can make any day at the office more pleasant for everyone. This class will look at what makes a difficult person difficult. Participants will explore ways to identify, manage, and communicate better with those individuals. A difficult person should be seen as an opportunity, not as an obstacle, on the path to success.
Course NumberDates, Days TimeLocation
50139186 Feb 29, W8:30-11:30218 CONFERENCE CENTER BUILDING

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Working with Individuals Who Have Sensory Disabilities
Anyone who would like to work better with individuals with sensory disabilities, such as hearing, speech, or visual disabilities, will benefit from this seminar. Topics include effective methods of communication, courtesies, responsibilities, and liabilities when accommodating the needs of people with these disabilities.
Course NumberDates, Days TimeLocation
50139267 Apr 17, T8:30-11:30218 CONFERENCE CENTER BUILDING

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Workplace Violence
This session covers information regarding the escalating problem of violence in the workplace and characteristics of potentially violent individuals. Prevention and avoidance strategies will be addressed.
Course NumberDates, Days TimeLocation
50139242 Mar 15, R12:00-1:00220 UNIVERSITY CENTER

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Your Forgotten Customers: Internal Customer Service
Customers are found beyond and within the walls of your department or organization. Considering the needs and requests of fellow colleagues helps to accomplish our overall mission and strengthens customer service practices within and beyond the scope of the department. This session explores intra-departmental customer service, highlighting best practices for mutually beneficial habits with peers.
Course NumberDates, Days TimeLocation
50139248 Mar 22, R8:30-11:30218 CONFERENCE CENTER BUILDING
50142932 Jun 21, R8:30-11:30CIS Large Training Room, Nashville
50140145 Jun 26, T8:30-11:30218 CONFERENCE CENTER BLDG

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Your Retirement Plan at Work
With essential living expenses like housing, food, fuel and insurance premiums rising, some employees may be tempted to put off saving for retirement. This seminar will present: • The reasons why it’s important to start saving for retirement. • The benefits of participating in a workplace retirement plan. • The features of the retirement plans offered by U.T.
Course NumberDates, Days TimeLocation
50139180 Feb 23, R11:30-1:00220 UNIVERSITY CENTER

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